Question 1

Which of the following statements is false?

Accepted Answer

A)  Quality and productivity have often been viewed as conflicting goals.
B)  Over the years, a number of managers have realized that quality is an essential ingredient of the good or service being manufactured.
C)  Quality has become an overall approach to doing business.
D)  For most businesses, quality costs too much money.
E)  Making products right the first time reduces many of the rejects and much of the rework.F) A) and B)
G) A) and C)

Question 2

If a good or service satisfies a human need, it has

Accepted Answer

A)  value.
B)  focus.
C)  magnitude.
D)  form.
E)  utility.F) A) and C)
G) A) and B)

Question 3

What is meant by the magnitude of a conversion process?

Accepted Answer

The magnitude of a conversion process is...

Question 4

Cisco Systems manufactures computer hardware, uses software programs, and provides networking services to customers. As a result, Cisco uses

Accepted Answer

A)  research implementation.
B)  more than one production process.
C)  a complex magnitude of change.
D)  basic research applications.
E)  multiple outputs.F) A) and B)
G) A) and C)

Question 5

Which of the following is not one of the steps in operational planning?

Accepted Answer

A)  Adjusting products or services to meet demand
B)  Designing new products or services
C)  Selecting a planning horizon
D)  Comparing market demand with capacity
E)  Estimating market demandF) C) and E)
G) B) and E)

Question 6

The period of time over which an operational plan will be in effect is known as a

Accepted Answer

A)  planning horizon.
B)  fiscal period.
C)  quality circle.
D)  process layout.
E)  research period.F) C) and E)
G) C) and D)

Question 7

Robotics is the use of programmable machines to perform a variety of tasks by manipulating

Accepted Answer

A)  people and machines.
B)  machines and tools.
C)  materials and people.
D)  materials and tools.
E)  tools and financing.F) A) and E)
G) D) and E)

Question 8

The process of managing inventories to minimize both holding costs and potential stock-out costs is called inventory control.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a possible cause of only a small increase in America's recent productivity growth rate?

Accepted Answer

A)  The economic crisis in banking and finance
B)  A downturn in home construction and automobile industries
C)  Increased investment in new equipment
D)  Increased government regulation
E)  The tremendous growth in the service industryF) D) and E)
G) A) and B)

Question 10

To determine the proper size for its new restaurant in Nashville, Tennessee, operations managers and marketing managers for Hard Rock Cafe worked together to determine the restaurant's ____.

Accepted Answer

A)  capacity.
B)  product line.
C)  required annual sales.
D)  lead time.
E)  production flow.F) B) and C)
G) C) and E)

Question 11

When a lumber company takes timber and converts it into lumber, cardboard, and other paper products, the company is using

Accepted Answer

A)  an analytical process.
B)  extraction manufacturing.
C)  a synthetic process.
D)  an operations process.
E)  raw processing.F) All of the above
G) B) and E)

Question 12

Needles, Inc. has five of its ten products at the end of the product life cycle. To maintain its market share, the firm must at least find ways to

Accepted Answer

A)  reduce the cost of marketing its products.
B)  cut manufacturing costs.
C)  extend or refine the want-satisfying capability of its products.
D)  reduce the number of employees.
E)  increase the price of the product.F) A) and D)
G) A) and C)

Question 13

The objective of purchasing is to ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost.

Accepted Answer

A) True 
 B)False

Question 14

In many cases, customers will travel farther to purchase a(n)  ____ than they would travel to purchase a(n)  ____.

Accepted Answer

A)  service; good
B)  inexpensive good; expensive good
C)  product; good
D)  good; service
E)  inexpensive service; expensive goodF) C) and D)
G) B) and C)

Question 15

The major objective of quality control is to see that the organization produces no imperfect products.

Accepted Answer

A) True 
 B)False

Question 16

Compare and contrast the ideas of labor-intensive and capital-intensive technology.

Accepted Answer

Labor-intensive technology is a process ...

Question 17

​_____ are used to assemble machinery, weld joints, and a variety of other tasks by manipulating materials and tools.

Accepted Answer

A)  ​robots
B)  ​tools
C)  ​droids
D)  ​computer-aided design machinesE) All of the above
F) None of the above

Question 18

Successful operations managers must be able to do all of the following except

Accepted Answer

A)  lead and motivate people.
B)  use technology to make a manufacturer more productive.
C)  advertise and sell the firm's product.
D)  control production costs.
E)  improve product quality.F) A) and B)
G) A) and C)

Question 19

All the activities managers engage in to produce goods and services are called operations management.

Accepted Answer

A) True 
 B)False

Question 20

R&D activities aimed at disclosing new knowledge that has some potential use are known as

Accepted Answer

A)  development and implementation.
B)  applied research.
C)  basic research.
D)  product design.
E)  design planning.F) None of the above
G) A) and D)

Exam 8: Producing Quality Goods and Services

All the activities managers engage in to produce goods and services are called operations management.

Correct AnswerverifiedShow Answer

What is meant by the magnitude of a conversion process?

Correct AnswerverifiedThe magnitude of a conversion process is...View AnswerShow Answer

In many cases, customers will travel farther to purchase a(n) ____ than they would travel to purchase a(n) ____.

Correct AnswerverifiedShow Answer

When a lumber company takes timber and converts it into lumber, cardboard, and other paper products, the company is using

Correct AnswerverifiedShow Answer

Which of the following is not one of the steps in operational planning?

Correct AnswerverifiedShow Answer

Which of the following statements is false?

Correct AnswerverifiedShow Answer

Successful operations managers must be able to do all of the following except

Correct AnswerverifiedShow Answer

The objective of purchasing is to ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost.

Correct AnswerverifiedShow Answer

Needles, Inc. has five of its ten products at the end of the product life cycle. To maintain its market share, the firm must at least find ways to

Correct AnswerverifiedShow Answer

R&D activities aimed at disclosing new knowledge that has some potential use are known as

Correct AnswerverifiedShow Answer

To determine the proper size for its new restaurant in Nashville, Tennessee, operations managers and marketing managers for Hard Rock Cafe worked together to determine the restaurant's ____.

Correct AnswerverifiedShow Answer

Robotics is the use of programmable machines to perform a variety of tasks by manipulating

Correct AnswerverifiedShow Answer

Compare and contrast the ideas of labor-intensive and capital-intensive technology.

Correct AnswerverifiedLabor-intensive technology is a process ...View AnswerShow Answer

Which of the following is not a possible cause of only a small increase in America's recent productivity growth rate?

Correct AnswerverifiedShow Answer

If a good or service satisfies a human need, it has

Correct AnswerverifiedShow Answer

The period of time over which an operational plan will be in effect is known as a

Correct AnswerverifiedShow Answer

​_____ are used to assemble machinery, weld joints, and a variety of other tasks by manipulating materials and tools.

Correct AnswerverifiedShow Answer

Cisco Systems manufactures computer hardware, uses software programs, and provides networking services to customers. As a result, Cisco uses

Correct AnswerverifiedShow Answer

The major objective of quality control is to see that the organization produces no imperfect products.

Correct AnswerverifiedShow Answer

The process of managing inventories to minimize both holding costs and potential stock-out costs is called inventory control.

Correct AnswerverifiedShow Answer

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The magnitude of a conversion process is...
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In many cases, customers will travel farther to purchase a(n) than they would travel to purchase a(n) .

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Labor-intensive technology is a process ...
View Answer

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Correct Answer
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Correct Answer
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_____ are used to assemble machinery, weld joints, and a variety of other tasks by manipulating materials and tools.

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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