Question 1

With performance management,the effort of every worker should be directed toward ________.

Accepted Answer

A)   improving compensation awareness
B)   analyzing corporate understanding
C)   enhancing overall organizational fit
D)   achieving strategic goalsE) A) and B)
F) A) and D)

Question 2

Strictness is a common error that occurs when employees are incorrectly rated near the average or middle of the scale.

Accepted Answer

A) True 
 B)False

Question 3

Which two methods are combined in the BARS method?

Accepted Answer

A)   essay and forced distribution
B)   critical incident and rating scales
C)   work standards and critical incident
D)   forced distribution and 360-feedbackE) A) and B)
F) B) and C)

Question 4

The most significant risk associated with 360-degree feedback is confidentiality.

Accepted Answer

A) True 
 B)False  True

Question 5

What is the LEAST likely way for a manager to improve the effectiveness of the performance appraisal interview?

Accepted Answer

A)   integrating the employee's self-appraisal
B)   providing a single source of appraisal input
C)   focusing on performance improvement
D)   emphasizing management's responsibilityE) C) and D)
F) B) and C)

Question 6

The critical incident method is a variation of the ranking method in which the performance of each employee is compared with every other employee in the group.

Accepted Answer

A) True 
 B)False

Question 7

Which Supreme Court case supported validation requirements for performance appraisals?

Accepted Answer

A)   Massachusetts v Hunt
B)   Albemarle Paper v Moody
C)   California Regents v Bakke
D)   Griggs v Duke Power CompanyE) C) and D)
F) B) and C)

Question 8

Which of the following is primarily responsible for coordinating the design and implementation of performance appraisal programs?

Accepted Answer

A)   high-level executives
B)   shared service center managers
C)   labor union representatives
D)   human resource departmentsE) A) and C)
F) B) and D) D

Question 9

Gina and her team members at Marshall Marketing recently received their annual performance appraisals.Each team member was evaluated for developing others,cooperation,and customer service orientation.Which of the following best describes these criteria?

Accepted Answer

A)   traits
B)   behaviors
C)   goal achievement
D)   improvement potentialE) All of the above
F) B) and D)

Question 10

Paired comparison is a performance appraisal method that typically uses ________.

Accepted Answer

A)   one criterion
B)   critical incidents
C)   job analysis factors
D)   aspects such as attitude and appearanceE) B) and D)
F) A) and B)

Question 11

All of the following are accomplished by effective managers during appraisal interviews EXCEPT ________.

Accepted Answer

A)   asking employees how they could improve a situation
B)   emphasizing the positive performance aspects
C)   turning the interview into a win-win situation
D)   criticizing actions rather than the personE) C) and D)
F) All of the above

Question 12

In which performance appraisal method,are various performance levels shown along a scale that incorporates only positive performance behaviors?

Accepted Answer

A)   forced distribution
B)   rating scales
C)   forced choice
D)   BOSE) C) and D)
F) A) and D) D

Question 13

Appearance and cognitive aptitude are examples of which appraisal criteria?

Accepted Answer

A)   goal achievement
B)   competencies
C)   behaviors
D)   traitsE) C) and D)
F) B) and C)

Question 14

What are the advantages and disadvantages of having peers and team members appraise an employee's performance?

Accepted Answer

A major strength of using peers to appra...

Question 15

Courts are willing to tolerate imperfect performance appraisal systems as long as these systems ________.

Accepted Answer

A)   that do not lead to lower than usual employee turnover
B)   do not lead to adverse impact
C)   do not use norms that limit a manager's discretion
D)   do not cause deflated egosE) C) and D)
F) All of the above

Question 16

Marco,who works on an assembly line at GM,received his annual performance appraisal,which compared his job performance to an expected level of output.Which method is most likely used by GM?

Accepted Answer

A)   BARS
B)   ranking
C)   critical incident
D)   work standardsE) B) and D)
F) A) and B)

Question 17

Performance appraisal is an ongoing process,while performance management occurs at a specific time.

Accepted Answer

A) True 
 B)False

Question 18

Withholding appraisal data from employees hinders their ________.

Accepted Answer

A)   long-term strategic planning
B)   developmental efforts
C)   evaluator training
D)   profit sharingE) C) and D)
F) B) and D)

Question 19

Ellen and her manager jointly agree on goals for Ellen's next appraisal period.Which performance appraisal method is most likely used by Ellen's employer?

Accepted Answer

A)   management by objectives
B)   critical incidents
C)   work standards
D)   BARSE) B) and C)
F) C) and D)

Question 20

If employees understand their objectives and the criteria used for evaluation,they can effectively appraise their own performance.

Accepted Answer

A) True 
 B)False

Exam 7: Performance Management and Appraisal

With performance management,the effort of every worker should be directed toward ________.

Correct AnswerverifiedShow Answer

Strictness is a common error that occurs when employees are incorrectly rated near the average or middle of the scale.

Correct AnswerverifiedShow Answer

Which two methods are combined in the BARS method?

Correct AnswerverifiedShow Answer

The most significant risk associated with 360-degree feedback is confidentiality.

Correct AnswerverifiedTrue

What is the LEAST likely way for a manager to improve the effectiveness of the performance appraisal interview?

Correct AnswerverifiedShow Answer

The critical incident method is a variation of the ranking method in which the performance of each employee is compared with every other employee in the group.

Correct AnswerverifiedShow Answer

Which Supreme Court case supported validation requirements for performance appraisals?

Correct AnswerverifiedShow Answer

Which of the following is primarily responsible for coordinating the design and implementation of performance appraisal programs?

Correct AnswerverifiedD

Gina and her team members at Marshall Marketing recently received their annual performance appraisals.Each team member was evaluated for developing others,cooperation,and customer service orientation.Which of the following best describes these criteria?

Correct AnswerverifiedShow Answer

Paired comparison is a performance appraisal method that typically uses ________.

Correct AnswerverifiedShow Answer

All of the following are accomplished by effective managers during appraisal interviews EXCEPT ________.

Correct AnswerverifiedShow Answer

In which performance appraisal method,are various performance levels shown along a scale that incorporates only positive performance behaviors?

Correct AnswerverifiedD

Appearance and cognitive aptitude are examples of which appraisal criteria?

Correct AnswerverifiedShow Answer

What are the advantages and disadvantages of having peers and team members appraise an employee's performance?

Correct AnswerverifiedA major strength of using peers to appra...View AnswerShow Answer

Courts are willing to tolerate imperfect performance appraisal systems as long as these systems ________.

Correct AnswerverifiedShow Answer

Marco,who works on an assembly line at GM,received his annual performance appraisal,which compared his job performance to an expected level of output.Which method is most likely used by GM?

Correct AnswerverifiedShow Answer

Performance appraisal is an ongoing process,while performance management occurs at a specific time.

Correct AnswerverifiedShow Answer

Withholding appraisal data from employees hinders their ________.

Correct AnswerverifiedShow Answer

Ellen and her manager jointly agree on goals for Ellen's next appraisal period.Which performance appraisal method is most likely used by Ellen's employer?

Correct AnswerverifiedShow Answer

If employees understand their objectives and the criteria used for evaluation,they can effectively appraise their own performance.

Correct AnswerverifiedShow Answer

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True

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D

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A major strength of using peers to appra...
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