Question 1

This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

Accepted Answer

Shared values at a law firm mi...

Question 2

Describe the four steps taken in solving a business problem.

Accepted Answer

The four steps are problem identificatio...

Question 3

All of the following can be considered managerial responsibilities except:

Accepted Answer

A)   making action plans to solve organizational problems.
B)   creating new products and services.
C)   designing new information systems.
D)   allocating human resources to coordinate the work to be done.
E)   setting strategy for responding to business challenges in the environment.F) B) and E)
G) None of the above

Question 4

Why is the building of a house an appropriate analogy for the building of an information system?

Accepted Answer

Houses are built with hammers, nails, an...

Question 5

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

Accepted Answer

A) True 
 B)False

Question 6

Legal compliance is an example of the ________ dimension of business problems.

Accepted Answer

A)   management
B)   organizational
C)   people
D)   technology
E)   culturalF) A) and C)
G) All of the above

Question 7

The first step in the model of business problem solving discussed in the chapter is:

Accepted Answer

A)   interviewing the people involved in the problem.
B)   identifying the problem.
C)   outlining the problem's causes.
D)   assigning the problem to a problem solver.
E)   evaluating possible solutions to the problem.F) None of the above
G) A) and B)

Question 8

In 2015, what percent of Internet users will access the web through mobile devices?

Accepted Answer

A)   Less than 15 percent
B)   Around 25 percent
C)   50 percent
D)   More than 60 percent
E)   More than 75 percentF) A) and B)
G) C) and D)

Question 9

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

Accepted Answer

A) True 
 B)False

Question 10

Identifying a problem includes agreeing that a problem exists.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an important skill for a marketing major?

Accepted Answer

A)   An understanding of online transaction and reporting systems
B)   An understanding of product management enterprise systems
C)   An understanding of supplier management enterprise systems
D)   An understanding of enterprise systems that enhance leadership
E)   An understanding of financial reporting systemsF) D) and E)
G) A) and B)

Question 12

All of the following are examples of environmental actors in an information system except:

Accepted Answer

A)   customers.
B)   stockholders.
C)   feedback.
D)   competitors.
E)   regulatory agencies.F) B) and D)
G) B) and E)

Question 13

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Accepted Answer

A)   Survival
B)   Improved decision making
C)   Competitive advantage
D)   Operational excellence
E)   Customer intimacyF) A) and B)
G) None of the above

Question 14

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

Accepted Answer

You could create a website that allows c...

Question 15

What percent of the Fortune 500 companies uses Twitter to communicate with their customers?

Accepted Answer

A)   20 percent
B)   40 percent
C)   50 percent
D)   60 percent
E)   80 percentF) A) and D)
G) B) and C)

Question 16

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Accepted Answer

A)   Information systems literacy
B)   Information systems architecture
C)   Management information systems
D)   Information technology infrastructure
E)   Computer information systemsF) None of the above
G) A) and E)

Question 17

Data management technology consists of:

Accepted Answer

A)   the physical hardware and media used by an organization for storing data.
B)   the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.
C)   the software governing the organization of data on physical storage media.
D)   the hardware and software used to transfer data.
E)   the universally accepted standards for storing data.F) A) and D)
G) C) and D)

Question 18

According to the chapter case, UPS's use of web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, was an information systems solution used to achieve customer intimacy.

Accepted Answer

A) True 
 B)False

Question 19

Perhaps the most frequent error in problem solving is:

Accepted Answer

A)   rushing to judgment about the nature of a problem.
B)   not being aware of personal limitations.
C)   being too doubtful.
D)   following a rote pattern of decision making.
E)   failing to consider all dimensions of a problem.F) All of the above
G) B) and E)

Question 20

Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

Accepted Answer

A)   improved flexibility.
B)   improved decision making.
C)   competitive advantage.
D)   supplier intimacy.
E)   a new product.F) B) and C)
G) A) and D)

Exam 1: Business Information Systems in Your Career

Which of the following is an important skill for a marketing major?

Correct AnswerverifiedShow Answer

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

Correct AnswerverifiedShow Answer

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

Correct AnswerverifiedShow Answer

Data management technology consists of:

Correct AnswerverifiedShow Answer

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Correct AnswerverifiedShow Answer

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

Correct AnswerverifiedYou could create a website that allows c...View AnswerShow Answer

Identifying a problem includes agreeing that a problem exists.

Correct AnswerverifiedShow Answer

This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

Correct AnswerverifiedShared values at a law firm mi...View AnswerShow Answer

In 2015, what percent of Internet users will access the web through mobile devices?

Correct AnswerverifiedShow Answer

Describe the four steps taken in solving a business problem.

Correct AnswerverifiedThe four steps are problem identificatio...View AnswerShow Answer

Why is the building of a house an appropriate analogy for the building of an information system?

Correct AnswerverifiedHouses are built with hammers, nails, an...View AnswerShow Answer

According to the chapter case, UPS's use of web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, was an information systems solution used to achieve customer intimacy.

Correct AnswerverifiedShow Answer

What percent of the Fortune 500 companies uses Twitter to communicate with their customers?

Correct AnswerverifiedShow Answer

All of the following are examples of environmental actors in an information system except:

Correct AnswerverifiedShow Answer

Perhaps the most frequent error in problem solving is:

Correct AnswerverifiedShow Answer

Legal compliance is an example of the ________ dimension of business problems.

Correct AnswerverifiedShow Answer

All of the following can be considered managerial responsibilities except:

Correct AnswerverifiedShow Answer

Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

Correct AnswerverifiedShow Answer

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Correct AnswerverifiedShow Answer

The first step in the model of business problem solving discussed in the chapter is:

Correct AnswerverifiedShow Answer

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You could create a website that allows c...
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Shared values at a law firm mi...
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The four steps are problem identificatio...
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Houses are built with hammers, nails, an...
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