Question 1

As used in Chapter 1, what does correctness mean?

Accepted Answer

Correctness refers to a docume...

Question 2

Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?

Accepted Answer

A)   accuracy and correctness
B)   conciseness and clarity
C)   comprehensiveness and conciseness
D)   accessibility and professional appearanceE) B) and D)
F) C) and D)

Question 3

Social-media posts such as tweets can be examples of technical documents.

Accepted Answer

A) True 
 B)False

Question 4

When you are communicating technical information on the job, your audience tends to be the same every time.

Accepted Answer

A) True 
 B)False

Question 5

Chapter 1 lists six defining characteristics of technical documents. One characteristic is that a technical document addresses particular readers. What are three other characteristics mentioned in the chapter?

Accepted Answer

The other five characteristics of a tech...

Question 6

Which of these abilities is NOT likely to help you as a workplace communicator?

Accepted Answer

A)   the ability to perform research
B)   the ability to solve problems
C)   the ability to speak and write clearly
D)   the ability to deflect attentionE) None of the above
F) C) and D)

Question 7

Which statement best explains how company branding is related to technical communication?

Accepted Answer

A)   Branding is concerned with making money, and employees are paid to help companies make money.
B)   Branding is concerned with the image that a company presents to the world, and that image includes its documents.
C)   Branding is largely concerned with color choices, so a document must contain the company's colors.
D)   Branding is concerned with slogans, and you might have to write a slogan for your department.E) A) and C)
F) B) and C)

Question 8

Which of these is a measure of excellence in technical communication?

Accepted Answer

A)   accuracy
B)   terseness
C)   plainness
D)   celerityE) All of the above
F) B) and D)

Question 9

Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Accepted Answer

This quality is more...

Question 10

most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?

Accepted Answer

A)   Technical communication reflects an organization's goals and culture.
B)   Technical communication uses technical vocabulary as often as possible.
C)   Technical communication strives to both entertain and educate readers.
D)   Technical communication is most often aimed at a general audience rather than at a particular audience.E) B) and C)
F) A) and C)

Question 11

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to technical communication?

Accepted Answer

A)   Your boss tells you to create the document in English and Spanish, so you do.
B)   You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs.
C)   Your audience is not made up of technical experts, so you use common words in place of technical vocabulary.
D)   You place paper copies of your document in the boxes carrying your products, and you post electronic copies online.E) C) and D)
F) A) and B)

Question 12

Technical communication is carried out primarily by those whose main job is to produce documents such as reports and manuals.

Accepted Answer

A) True 
 B)False

Question 13

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Accepted Answer

The other two reasons are (1) ...

Question 14

Which two things must you understand clearly in order to communicate successfully?

Accepted Answer

A)   your audience and your purpose
B)   your proposal and your audience
C)   your documentation and the eight measures of excellence
D)   your software and your hardwareE) B) and C)
F) A) and D)

Question 15

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Accepted Answer

A) True 
 B)False

Question 16

Chapter 1 mentions a variety of examples of workplace communication. Name four of them.

Accepted Answer

Examples include memos, email,...

Question 17

people who are good at communicating in the workplace possess four skills, including the abilities to speak and write clearly, solve problems, and analyze information. Which of the following is the fourth skill?

Accepted Answer

A)   the ability to perform research
B)   the ability to lead a team
C)   punctuality
D)   efficiencyE) A) and B)
F) All of the above

Question 18

Chapter 1 lists eight measures of excellence in technical documents. For example, an excellent technical document is honest. What are three other measures of excellence?

Accepted Answer

The other seven measures of ex...

Question 19

Generosity and honesty are characteristics of effective technical communicators.

Accepted Answer

A) True 
 B)False

Question 20

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

Accepted Answer

A)   to help others carry out a task
B)   to change attitudes about a technology or an issue
C)   to establish common knowledge in the marketplace
D)   to help others make a decisionE) A) and B)
F) A) and C)

Exam 1: Introduction to Technical Communication

Technical communication is carried out primarily by those whose main job is to produce documents such as reports and manuals.

Correct AnswerverifiedShow Answer

Chapter 1 lists six defining characteristics of technical documents. One characteristic is that a technical document addresses particular readers. What are three other characteristics mentioned in the chapter?

Correct AnswerverifiedThe other five characteristics of a tech...View AnswerShow Answer

Generosity and honesty are characteristics of effective technical communicators.

Correct AnswerverifiedShow Answer

Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter?

Correct AnswerverifiedShow Answer

When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to technical communication?

Correct AnswerverifiedShow Answer

Which of these abilities is NOT likely to help you as a workplace communicator?

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most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?

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When you are communicating technical information on the job, your audience tends to be the same every time.

Correct AnswerverifiedShow Answer

Chapter 1 mentions a variety of examples of workplace communication. Name four of them.

Correct AnswerverifiedExamples include memos, email,...View AnswerShow Answer

Which two things must you understand clearly in order to communicate successfully?

Correct AnswerverifiedShow Answer

Which of these is a measure of excellence in technical communication?

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people who are good at communicating in the workplace possess four skills, including the abilities to speak and write clearly, solve problems, and analyze information. Which of the following is the fourth skill?

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Which statement best explains how company branding is related to technical communication?

Correct AnswerverifiedShow Answer

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Correct AnswerverifiedThe other two reasons are (1) ...View AnswerShow Answer

Social-media posts such as tweets can be examples of technical documents.

Correct AnswerverifiedShow Answer

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Correct AnswerverifiedShow Answer

As used in Chapter 1, what does correctness mean?

Correct AnswerverifiedCorrectness refers to a docume...View AnswerShow Answer

Chapter 1 lists eight measures of excellence in technical documents. For example, an excellent technical document is honest. What are three other measures of excellence?

Correct AnswerverifiedThe other seven measures of ex...View AnswerShow Answer

Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?

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Why is the ability to prioritize and respond quickly more valuable in the contemporary workplace than ever before?

Correct AnswerverifiedThis quality is more...View AnswerShow Answer

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The other five characteristics of a tech...
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Examples include memos, email,...
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The other two reasons are (1) ...
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Correctness refers to a docume...
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The other seven measures of ex...
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This quality is more...
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