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Exam 2: Values and Attitudes

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Question 41

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Lennie loves her job at Vail Corporation.She is even a community ambassador.Lennie exhibits all of the following qualities except

A) pessimism.
B) urgency.
C) focus.
D) intensity.
E) enthusiasm.

F) All of the above
G) A) and B)

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Question 42

Multiple Choice

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Mason is highly satisfied with his job.He receives consistently strong evaluations and volunteers to train new employees.Mason exhibits positive job performance and

A) community involvement.
B) organizational citizenship behaviors.
C) genetic components.
D) withdrawal cognitions.
E) personal motivation.

F) A) and B)
G) A) and C)

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Question 43

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Which of the following is not a key workplace attitude that managers should track?

Discretionary individual behavior that promotes the effective functioning of the organization is called organizational citizenship behavior.______ is an example of OC B.

_________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups.Management is following the _____ model.

Janice creates advertising slogans for the advertising firm that employs her.She works with beliefs,perceptions,and informal obligations about what she is entitled to receive in return for what she provides to the organization.A(n) ________ represents Janice's beliefs.

What is "perceived organizational support"? How does it impact employees? How can managers foster POS? Can you describe a personal experience in which your POS was positive negative?

Berto manages a staff of 10 at a local restaurant.Based on customer satisfaction surveys and YELP reviews,he knows that some of his staff are not providing adequate customer service.Berto lost his summer help and is already short-staffed.He is torn between finding enough qualified servers and meeting customer expectations. Under what circumstances is organizational turnover good or bad?

Managers should attempt to reduce the negative effects of stress by improving job satisfaction and by encouraging employees to take work home.

Tanya believes that people should be kind to each other.She notices that Ellie is picking on a new employee,Michele.Tanya asks Ellie to stop bullying Michele,but Ellie's behavior doesn't change.Tanya confronts Ellie and a heated argument ensues,after which Tanya suggests that Ellie transfer to another department.In this case,Tanya's ________ are different from her values.

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality.Jerome,another team member,just wants to get it done quickly.Using Alzen's model,what can Eleanor do to try and encourage Jerome to work hard?

Schwartz's model suggests that

As a senior student representative on the ethics advisory board of your university,you feel strongly that cheating on college exams is unethical.You never cheated on any exam.However,this semester your best friend was desperate for your help,and you allowed him to take a quick "peek" at your answer sheet.Since then,you feel uncomfortable every time you think of the situation.Which of the following concepts best explains your psychological discomfort?

Peter works for HR Associates.He is asked to present a report on the importance of organizational commitment and explain how managers can increase employees' organizational commitment.Create an outline for Peter's presentation.

Which of the following is not a suggestion for managers who want to reduce voluntary turnover?

According to the Ajzen model,someone's intention to engage in a particular behavior is necessarily a strong predictor of that behavior.

The idea of perceived organizational support is that if treated well,employees are motivated by

Juliet often takes office supplies home for her personal use.This is an example of

Carlos works at Tyner Construction Company as an assistant project manager.His manager assured him that if his projects came in on time and under budget,he would be promoted within a year.At nine months,Carlo is promoted to project manager.This is an example of