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Exam 4: Social Perception and Managing Diversity

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Question 51

Multiple Choice

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The use of implicit cognitions

A) leads people to make biased decisions.
B) causes individuals to form stereotypes.
C) influences managers to hire good candidates.
D) fosters cultural change.
E) is consistent with affirmative action programs.

F) B) and E)
G) None of the above

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Question 52

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The millennial generation is described as

A) patriotic, loyal, and disciplined.
B) multitasking, communicate fast, and online.
C) workaholic, idealistic, competitive.
D) entitled, civic-minded, closely involved with parents.
E) self-reliant, adaptable, cynical.

F) A) and C)
G) B) and C)

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Question 53

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Soltis & Sons is a management consulting firm that is attempting to grow its business by targeting small businesses that are run by women or immigrants.In pursuing this strategy,the company has hired employees of other cultures whose first language is not English.Many of these employees are under 30 and they do not have college degrees.While this effort is leading to a workforce that mirrors the clients,the company finds that employees and managers are experiencing difficulties communicating with one another.This leads to misunderstandings and a decrease in productivity and customer satisfaction.For example,if a manager gives instructions about completing a certain task to an employee who fails to fully comprehend the instructions,the employee may make mistakes. The director of Human Resources is considering whether or not to offer some type of training,yet none has been offered to date.She thinks some employees may be impacted by negative stereotypes associated with a lack of work experience with people from different cultures.She also noted that some work teams do not like to be supervised by younger people of color.A few employees quit over this issue and management is trying to decide what to do. Using the 3-Step Problem-Solving Approach and the Organizing Framework,how can Soltis & Sons address the problem?

Bill receives a compliment on a recent campaign; he attributes the success to his creativity.Mark's campaign didn't do well; he blames his team for not pulling together.These are examples of

Explain Kelley's model of attributions,making sure to discuss both the dimensions of behaviors and the types of attributions people can make.

A person's level of effort is an internal factor in attributions.

The outer layer of the diversity wheel is that of organizational dimensions.

Mario is setting up an after-school program for inner city youth.The population is a mix of white,African-American and Latino,with Latinos comprising the majority of participants.Which of the following would help the group overcome stereotypes?

What is a stereotype? How are stereotypes formed and maintained? Present an example of a stereotype that affected your perception.Was it accurate or not?

Identify the five "generations" that are in,or about to enter,the US labor force.Give the birth years each generation represents,and discuss the broad traits of each.Give an example of an age-related conflict in values or traits from your own experience.

________ are suspected or inferred causes of behavior.

The steps in the process of stereotype formation and maintenance in order are

Since she was hired four months ago,Janelle has performed poorly on many aspects of her job.This is likely to be attributed to