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Exam 9: Communication in the Digital Age

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Question 21

Multiple Choice

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Jennie and Lacey are having an argument.As Lacey speaks,Jennie crosses her arms and looks at the ground.Lacey gets the message even thought Jennie isn't saying anything.Jennie is using ________ in the conversation with Lacey.

A) passive Feedback
B) unspoken noise
C) nonverbal communication
D) coaching
E) reinforcement

F) A) and C)
G) A) and E)

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Question 22

Multiple Choice

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Alicia is meeting with her study group.She is listening to the group,but is also worried about her dad who is scheduled for surgery tomorrow.She hasn't asked as many questions or provided much information as she usually does.Alicia will focus on the conversation for a while,but then sits back and stares ahead.This is an example of a(n) ______ listener.

A) active
B) involved
C) passive
D) detached
E) empathetic

F) D) and E)
G) C) and E)

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Question 23

Multiple Choice

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Maria needs to talk to her coworker,Wayne,about his offensive behavior at the group dinner.To discuss this effectively,which of the following should Maria avoid?

JM Video Games uses ________ to help design new products.It reviews proposed designs twice a year,and the winner of the design competition is awarded $2 ,500.

Frank manages a call center in Kansas.As he monitors his employees,he sees that many of them have their cell phones open during work and appear to be checking social media sites.Frank decides that this is a bad precedence and chooses to block the Internet from the main work floor.Employees will only be able to access the Internet from the break room during their 15-minute breaks.Evaluate the pros and cons of an employer blocking social media sites for its workforce.

There are two competing explanations about the origin of linguistic styles between men and women: ______ and ______.

Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.

Thinking about what your audience already knows about your subject is part of the _________ step of the TED protocol for effective presentations.

Which of the following is not an example of a crucial conversation?

Therese is making a presentation in one of her classes.Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting.This is an example of

Justin is deciding whether he should read his speech,deliver it from memory,or use bullet lists of important points using PowerPoint.What step of the TED protocol for effective presentations is he in?

______ is a circular and dynamic process in which people interpret and make sense of the information they exchange.

Which of the following is not one of the suggestions coming out of the TED protocol?

Negative nonverbal communication skills include avoiding eye contact,________,and speaking too fast.

_________ occurs when people perceive that they are being attacked or threatened.

Grace is going to be leading a meeting of her colleagues to discuss how they might redesign one of their work processes.She decides that she will use a PowerPoint presentation to lay out the problems with the existing workflow.She is in the __________ step of the TED protocol for effective presentations.

Linguistic intelligence refers to a person's characteristic speaking pattern.

Dylan and Jack are playing a game of chess.Jack wins,and then he touches Dylan on the shoulder and says "good game." What does this communicate?

Positive nonverbal actions include all of the following except

Linguistic style includes all of the following except