Question 1

The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.

Accepted Answer

A) True 
 B)False

Question 2

What types of metrics measure customer satisfaction?

Accepted Answer

A)  Efficiency MIS metrics
B)  Effectiveness MIS metrics
C)  Both efficiency and effectiveness MIS metrics
D)  Both ROI and market shareE) A) and B)
F) C) and D)

Question 3

The chief privacy officer is responsible for ensuring the ethical and legal use of information within a company.

Accepted Answer

A) True 
 B)False

Question 4

What type of metrics includes back orders, customer order promised cycle time, and customer order actual cycle time?

Accepted Answer

A)  CRM metrics
B)  SCM metrics
C)  BPR metrics
D)  ERP metricsE) B) and D)
F) A) and D)

Question 5

Who is responsible for collecting, maintaining, and distributing company knowledge?

Accepted Answer

A)  Chief knowledge officer (CKO) 
B)  Chief privacy officer (CPO) 
C)  Chief technology officer (CTO) 
D)  Chief information officer (CIO) E) A) and D)
F) C) and D)

Question 6

Which of the following is not a broad function of a CIO?

Accepted Answer

A)  Manager
B)  Follower
C)  Communicator
D)  LeaderE) A) and B)
F) A) and C)

Question 7

The chief data officer is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives.

Accepted Answer

A) True 
 B)False

Question 8

A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure.Which type of metrics do they focus on?

Accepted Answer

A)  Effectiveness MIS metrics
B)  Efficiency MIS metrics
C)  Endurance MIS metrics
D)  Product sales metricsE) C) and D)
F) A) and B)

Question 9

According to Peter Drucker, what are managers who do the right things addressing?

Accepted Answer

A)  Efficiency
B)  Effectiveness
C)  Both efficiency and effectiveness
D)  Customer satisfaction onlyE) A) and D)
F) A) and C) B

Question 10

Susan Stewart is an executive at Equity Title where she is responsible for collecting, maintaining and distributing knowledge for the company.What is Susan's role at Equity Title?

Accepted Answer

A)  Chief knowledge officer (CKO) 
B)  Chief technology officer (CTO) 
C)  Chief information officer (CIO) 
D)  Chief security officer (CSO) E) None of the above
F) B) and C) A

Question 11

Which of the following is not included as part of a benchmark?

Accepted Answer

A)  Benchmarks help assess how an MIS project performs over time
B)  When measured against MIS projects, benchmarks can provide feedback so managers can control the system
C)  Benchmarks help to establish baseline values the system seeks to attain
D)  Benchmarks perform all of theseE) A) and C)
F) A) and B)

Question 12

Which of the following includes the roles and responsibilities of the CSO?

Accepted Answer

A)  Ensuring the speed, accuracy, availability, and reliability of the MIS.
B)  Ensuring the ethical and legal use of information within a company.
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
D)  Ensuring that MIS strategically aligns with business goals and objectives.E) All of the above
F) B) and D)

Question 13

Which term is used to describe the ease with which people perform transactions and/or find information?

Accepted Answer

A)  Usability
B)  Customer satisfaction
C)  Financial
D)  Conversion ratesE) A) and B)
F) A) and C)

Question 14

What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

Accepted Answer

A)  Benchmarking
B)  Bottlenecking
C)  Consolidation
D)  Cycle timeE) B) and C)
F) A) and D)

Question 15

Which role within a company is responsible for overseeing all uses of MIS and ensuring that MIS strategic aligns with business goals and objectives?

Accepted Answer

A)  Chief knowledge officer (CKO) 
B)  Chief privacy officer (CPO) 
C)  Chief information officer (CIO) 
D)  Chief security officer (CSO) E) C) and D)
F) A) and B) C

Question 16

The difference between existing MIS workplace knowledge and the knowledge required to fulfill the business goals and strategies is called an MIS skill set.

Accepted Answer

A) True 
 B)False

Question 17

According to Fast Company magazine, a few executive levels you might see created over the next decade include chief intellectual property officer, chief automation officer, and chief user experience officer.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following includes the roles and responsibilities of the CKO?

Accepted Answer

A)  Determining the types of information the enterprise will capture, retain, analyze, and share.
B)  Collecting, maintaining, and distributing company knowledge.
C)  Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
D)  Ensuring that MIS strategically aligns with business goals and objectives.E) B) and C)
F) C) and D)

Question 19

What is a management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action?

Accepted Answer

A)  The balanced cycle time
B)  Porter's five forces
C)  Porter's three generic strategies
D)  The balanced scorecardE) C) and D)
F) B) and D)

Question 20

Which of the following is a type of SCM metric?

Accepted Answer

A)  Customer order promised cycle time
B)  Customer order actual cycle time
C)  Inventory replenishment cycle time
D)  All of theseE) None of the above
F) B) and C)

Exam 4: Measuring the Success of Strategic Initiatives

The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.

Correct AnswerverifiedShow Answer

What types of metrics measure customer satisfaction?

Correct AnswerverifiedShow Answer

The chief privacy officer is responsible for ensuring the ethical and legal use of information within a company.

Correct AnswerverifiedShow Answer

What type of metrics includes back orders, customer order promised cycle time, and customer order actual cycle time?

Correct AnswerverifiedShow Answer

Who is responsible for collecting, maintaining, and distributing company knowledge?

Correct AnswerverifiedShow Answer

Which of the following is not a broad function of a CIO?

Correct AnswerverifiedShow Answer

The chief data officer is responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives.

Correct AnswerverifiedShow Answer

A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure.Which type of metrics do they focus on?

Correct AnswerverifiedShow Answer

According to Peter Drucker, what are managers who do the right things addressing?

Correct AnswerverifiedB

Susan Stewart is an executive at Equity Title where she is responsible for collecting, maintaining and distributing knowledge for the company.What is Susan's role at Equity Title?

Correct AnswerverifiedA

Which of the following is not included as part of a benchmark?

Correct AnswerverifiedShow Answer

Which of the following includes the roles and responsibilities of the CSO?

Correct AnswerverifiedShow Answer

Which term is used to describe the ease with which people perform transactions and/or find information?

Correct AnswerverifiedShow Answer

What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

Correct AnswerverifiedShow Answer

Which role within a company is responsible for overseeing all uses of MIS and ensuring that MIS strategic aligns with business goals and objectives?

Correct AnswerverifiedC

The difference between existing MIS workplace knowledge and the knowledge required to fulfill the business goals and strategies is called an MIS skill set.

Correct AnswerverifiedShow Answer

According to Fast Company magazine, a few executive levels you might see created over the next decade include chief intellectual property officer, chief automation officer, and chief user experience officer.

Correct AnswerverifiedShow Answer

Which of the following includes the roles and responsibilities of the CKO?

Correct AnswerverifiedShow Answer

What is a management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action?

Correct AnswerverifiedShow Answer

Which of the following is a type of SCM metric?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified