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Exam 5: Stress

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Question 21

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Tim is working as the marketing head at Blue Chip Investments. His work requires him to travel extensively and meet clients in various countries. However, his role also requires him to mentor several marketing representatives who work under him and keep track of their progress. Because Tim stays away from his office most of the time, he finds it difficult to manage both types of work responsibilities. Tim faces which of the following challenges?

A) Role complexities
B) Role conflict
C) Role penetration
D) Role ambiguity
E) Role enrichment

F) C) and E)
G) C) and D)

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Question 22

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Work-family conflict is an example of work hindrance stressor.

A) True
B) False

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Question 23

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Martha owns an event management firm. During the holiday season, especially during Christmas, she finds herself overloaded with work, which often makes her feel irritable and anxious. To calm herself, she often takes time out to go swimming. In this example, the coping strategy that Martha uses can be classified as:

Coping strategies can be viewed as either _______ or _______ focused.

In general, relaxation techniques to reduce strain attempt to help people appraise and cope with stressors in a more rational manner.

FinSmart, a finance firm, plans to hire a psychological counselor to help employees cope with stress. The firm also holds relaxation trainings, and plans to build a recreation room where employees can relax. The finance manager of the firm feels that these are unnecessary costs. How would you counter his argument?

_____ is a work hindrance stressor that occurs from incompatible demands within a single role that a person may hold.

Hindrance stressors have a _____ effect on job performance.

Kathleen thought her college studies had prepared her completely for her new job as a restaurant manager. She is completely surprised by the amount of responsibility that has immediately been given to her and the number of skills she is expected to already have. Combined with the amount of pressure she is under to get all the staffing and ordering forms filled out and filed, she is feeling quite stressed. Kathleen is experiencing work-related challenge stress.

Problem-focused coping refers to behaviors and cognitions intended to manage the stressful situation itself.

The first step in managing stress is to assess colleagues in the workplace.

The particular demands that cause people to experience stress are called strains.

Which of the following reflect(s) the relatively minor routine demands that get in the way of accomplishing the things that we really want to accomplish?

Challenge stressors have a weak positive relationship with job performance.

Tina is a highly ambitious graphic designer. She has a constant sense of urgency, and tends to be impatient with persons who do not live up to her sense of perfection. Her general activity level is very high, and she sets high standards for herself work-wise. She puts much more effort into her work than other people do. What type of behavior pattern does she have? How would this influence her work? Are there any risks associated with her behavior pattern?

Organizations can provide _____ aimed at increasing job-related competencies and skills that help employees to cope with stressful demands.

Which of these is a work hindrance stressor?

Physiological strains that result from stressors include depression, anxiety, anger, hostility, and reduced self-confidence.

Social support refers to the help that people receive when they are confronted with stressful demands.

_____ refers to a work hindrance stressor that occurs when the number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles very effectively.