Question 1

Explain the transactional theory of stress.

Accepted Answer

This theory explains how stressors are p...

Question 2

Type A behaviors are often rewarded by organizations.

Accepted Answer

A) True 
 B)False  True

Question 3

Job demands that tend not to be appraised as stressful are called:

Accepted Answer

A)   secondary job demands.
B)   positive demands.
C)   routine demands.
D)   noncompetitive demands.
E)   benign job demands.F) A) and C)
G) C) and D)

Question 4

Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources?

Accepted Answer

A)   Stressors
B)   Type A behavior
C)   Strains
D)   Stress
E)   Type B behaviorF) D) and E)
G) B) and E)

Question 5

Job sharing means splitting one job into two to reduce role overload.

Accepted Answer

A) True 
 B)False

Question 6

Beth is a senior accountant at The American Bank. Her job profile includes preparing monthly financial statements, getting high-net-worth individuals to invest in the bank, and dealing with people who want loans above $30,000. Her work involves a lot of paperwork as well as traveling to meet clients. The end of each month is especially busy because Beth has to check the audit reports as well. Unable to handle the pressure, Beth spoke to her boss and asked to be given an assistant. This is an example of:

Accepted Answer

A)   primary appraisal demands.
B)   role ambiguity.
C)   role overload.
D)   benign job demands.
E)   secondary job demands.F) A) and B)
G) None of the above

Question 7

A supervisor appears understanding and empathizes with his subordinates when they experience work-related stress. In the example, the supervisor provides:

Accepted Answer

A)   instrumental support.
B)   emotional support.
C)   tangible support.
D)   physiological support.
E)   cognitive support.F) A) and D)
G) A) and B)

Question 8

Role ambiguity is often experienced among new employees who haven't been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues.

Accepted Answer

A) True 
 B)False

Question 9

Which of these is a nonwork challenge stressor?

Accepted Answer

A)   Daily hassles
B)   A positive life event
C)   Role overload
D)   A negative life event
E)   Role conflictF) A) and E)
G) A) and D)

Question 10

Which of the following statements is True about the effects of stressors?

Accepted Answer

A)   Hindrance stressors have a strong negative effect on job performance.
B)   Hindrance stressors have a moderate negative effect on organizational commitment.
C)   Challenge stressors have a strong negative relationship with job performance.
D)   Employees who experience higher levels of challenge stressors also tend to have lower levels of job performance.
E)   Challenge stressors have a moderate positive relationship with organizational commitment.F) A) and E)
G) B) and C)

Question 11

One type of strain-reducing practice involves training in relaxation techniques.

Accepted Answer

A) True 
 B)False

Question 12

The transactional theory of stress deals with:

Accepted Answer

A)   motion-focused behavior coping.
B)   primary and secondary appraisal of stress.
C)   Type A behavior.
D)   instrumental support.
E)   presenteeism.F) C) and E)
G) All of the above

Question 13

Compulsive eating is an example of behavioral strain.

Accepted Answer

A) True 
 B)False

Question 14

Job demands that tend to be appraised as stressful are called benign job demands.

Accepted Answer

A) True 
 B)False  False

Question 15

Due to time pressure and heavy workload, Dan has developed high blood pressure and has started to show forgetfulness at work and home. These are examples of:

Accepted Answer

A)   physiological and behavioral strains.
B)   psychological and behavioral strains.
C)   physiological and psychological strains.
D)   internal and external strains.
E)   psychological and cognitive strains.F) C) and E)
G) A) and B)

Question 16

People are likely to feel more control over a stressor when they appraise it as a hindrance rather than a challenge.

Accepted Answer

A) True 
 B)False

Question 17

As an alternative to managing stressors, many organizations teach employees to use _____ to counteract the effects of stressors by engaging in activities that slow the heart rate, breathing rate, and blood pressure.

Accepted Answer

A)   heuristics
B)   relaxation techniques
C)   emotional suppression
D)   primary performance appraisal
E)   transactional analysisF) A) and E)
G) C) and D)

Question 18

Eliza and Samantha work at the Snack Time factory. The company is short-staffed and the employees are finding it difficult to meet the daily production requirements. Both Eliza and Samantha are facing time pressures in their respective departments. Eliza decided to work longer hours to meet the deadline, whereas Samantha tries to distance herself from her problems at work by thinking about the positive things in her life. Which of these coping strategies is Samantha utilizing?

Accepted Answer

A)   Social support
B)   Problem-focused behavior coping
C)   Emotion-focused cognitive coping
D)   Instrumental support
E)   Behavior copingF) B) and C)
G) A) and C) C

Question 19

Hindrance stressors have a strong positive relationship with job performance.

Accepted Answer

A) True 
 B)False

Question 20

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank's number-one goal of customer satisfaction. Phoebe, on the other hand, is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job.
Elis is facing which type of stressor?

Accepted Answer

A)   Work enlargement
B)   Work hindrance
C)   Work enrichment
D)   Work challenge
E)   Work complexityF) D) and E)
G) A) and E)

Exam 5: Stress

Explain the transactional theory of stress.

Correct Answer
verified
This theory explains how stressors are p...
View Answer

Type A behaviors are often rewarded by organizations.

Correct Answer
verified
True

Job demands that tend not to be appraised as stressful are called:

Correct Answer
verified

Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources?

Correct Answer
verified

Job sharing means splitting one job into two to reduce role overload.

Correct Answer
verified

Correct Answer
verified

A supervisor appears understanding and empathizes with his subordinates when they experience work-related stress. In the example, the supervisor provides:

Correct Answer
verified

Role ambiguity is often experienced among new employees who haven't been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues.

Correct Answer
verified

Which of these is a nonwork challenge stressor?

Correct Answer
verified

Which of the following statements is True about the effects of stressors?

Correct Answer
verified

One type of strain-reducing practice involves training in relaxation techniques.

Correct Answer
verified

The transactional theory of stress deals with:

Correct Answer
verified

Compulsive eating is an example of behavioral strain.

Correct Answer
verified

Job demands that tend to be appraised as stressful are called benign job demands.

Correct Answer
verified
False

Due to time pressure and heavy workload, Dan has developed high blood pressure and has started to show forgetfulness at work and home. These are examples of:

Correct Answer
verified

People are likely to feel more control over a stressor when they appraise it as a hindrance rather than a challenge.

Correct Answer
verified

As an alternative to managing stressors, many organizations teach employees to use _____ to counteract the effects of stressors by engaging in activities that slow the heart rate, breathing rate, and blood pressure.

Correct Answer
verified

Correct Answer
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C

Hindrance stressors have a strong positive relationship with job performance.

Correct Answer
verified

Correct Answer
verified

Exam 5: Stress

Explain the transactional theory of stress.

Correct AnswerverifiedThis theory explains how stressors are p...View AnswerShow Answer

Type A behaviors are often rewarded by organizations.

Correct AnswerverifiedTrue

Job demands that tend not to be appraised as stressful are called:

Correct AnswerverifiedShow Answer

Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources?

Correct AnswerverifiedShow Answer

Job sharing means splitting one job into two to reduce role overload.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A supervisor appears understanding and empathizes with his subordinates when they experience work-related stress. In the example, the supervisor provides:

Correct AnswerverifiedShow Answer

Role ambiguity is often experienced among new employees who haven't been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues.

Correct AnswerverifiedShow Answer

Which of these is a nonwork challenge stressor?

Correct AnswerverifiedShow Answer

Which of the following statements is True about the effects of stressors?

Correct AnswerverifiedShow Answer

One type of strain-reducing practice involves training in relaxation techniques.

Correct AnswerverifiedShow Answer

The transactional theory of stress deals with:

Correct AnswerverifiedShow Answer

Compulsive eating is an example of behavioral strain.

Correct AnswerverifiedShow Answer

Job demands that tend to be appraised as stressful are called benign job demands.

Correct AnswerverifiedFalse

Due to time pressure and heavy workload, Dan has developed high blood pressure and has started to show forgetfulness at work and home. These are examples of:

Correct AnswerverifiedShow Answer

People are likely to feel more control over a stressor when they appraise it as a hindrance rather than a challenge.

Correct AnswerverifiedShow Answer

As an alternative to managing stressors, many organizations teach employees to use _____ to counteract the effects of stressors by engaging in activities that slow the heart rate, breathing rate, and blood pressure.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedC

Hindrance stressors have a strong positive relationship with job performance.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified
This theory explains how stressors are p...
View Answer

Correct Answer
verified
True

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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False

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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C

Correct Answer
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Correct Answer
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