Correct Answer
verified
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Multiple Choice
A) explain why the reader should buy a product.
B) grab the reader's attention.
C) ask the reader to take a specific action.
D) point out a deadline for action.
E) all of the above.
Correct Answer
verified
True/False
Correct Answer
verified
Essay
Correct Answer
verified
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True/False
Correct Answer
verified
Essay
Correct Answer
verified
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Essay
Correct Answer
verified
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Multiple Choice
A) Customers may find telephone calls annoying.
B) Unexpected prospecting calls may interrupt important work in which the prospect is engaged.
C) Telephones limit communications to verbal messages.
D) It is easier for the person contacted to end the conversation.
E) It is a highly expensive method of prospecting.
Correct Answer
verified
Multiple Choice
A) A pharmaceutical sales rep selling heart medications
B) A real estate salesperson specializing in residential property
C) Dynamo, a maker of fighter aircrafts that has exclusive tie-ups with three of the world's most powerful nations
D) An electric transformer salesperson working full time for Florida Power and Light Co.
E) A GoodStart cereal salesperson whose territory is Denver
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) endless-chain
B) spotter
C) insight selling
D) cold call
E) data mining
Correct Answer
verified
Multiple Choice
A) center-of-influence.
B) negotiator.
C) promoter.
D) spotter.
E) driver.
Correct Answer
verified
Multiple Choice
A) generate leads for a blitz.
B) generate leads from already existing customers only.
C) analyze the relative value of each lead.
D) create an endless-chain for referrals.
E) exclusively target customers for telemarketing campaigns.
Correct Answer
verified
Essay
Correct Answer
verified
View Answer
True/False
Correct Answer
verified
Essay
Correct Answer
verified
View Answer
Multiple Choice
A) explain why the reader should take the desired action.
B) create curiosity about the product being sold.
C) ask the reader to take a specific action.
D) point out a deadline for action.
E) tell the reader when to expect the follow-up visit or phone call from the sales representative.
Correct Answer
verified
Multiple Choice
A) Postscripts right after the greeting are most effective.
B) Postscripts should be used to ask about the prospect's family or some other element of his or her personal life.
C) Postscripts should be used to emphasize an important selling point.
D) Postscripts should not be used to highlight the requested action because the customer may resent feeling pressurized by the sales team.
E) Postscripts should ideally provide details of the sales representative to be contacted for queries.
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) systems integrator
B) decentralized agency
C) functional supplier
D) industrial facilitator
E) industrial distributor
Correct Answer
verified
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