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How can you write an effective closing paragraph for your sales letter?

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(1)Tell the reader what to do....

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The first paragraph of a sales letter should:


A) explain why the reader should buy a product.
B) grab the reader's attention.
C) ask the reader to take a specific action.
D) point out a deadline for action.
E) all of the above.

F) B) and E)
G) B) and D)

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In seminars,salespeople should take the opportunity to especially invite prospects who are not willing to meet them face-to-face.

A) True
B) False

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What is the difference between an exclusive sales territory and a house account?

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The difference between an exclusive sale...

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Trade shows are places where suppliers have sales offices and buyers from resellers visit to purchase merchandise.

A) True
B) False

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Veridcom,Inc.is a leader in the creation of fingerprint identification software and hardware for laptops.It sells the technology to businesses that want to protect any intellectual property they have stored on their computers.After overseeing the installation of the system in 1,230 laptops for a large pharmaceutical company,the salesperson asked the company's vice president of information if he knew of another company that could use the Veridcom technology? The VP suggested Max Jordan,a business acquaintance of his who used laptops to communicate with a large,scattered work force.What method of prospecting did the Veridcom salesperson use,and what term would be used to describe Jordan?

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Endless-chain method is being used in th...

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How can advertising and direct mail assist in sales prospecting? Provide an example.

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Firms have developed sophisticated syste...

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Which of the following is NOT a limitation commonly experienced with telephone prospecting?


A) Customers may find telephone calls annoying.
B) Unexpected prospecting calls may interrupt important work in which the prospect is engaged.
C) Telephones limit communications to verbal messages.
D) It is easier for the person contacted to end the conversation.
E) It is a highly expensive method of prospecting.

F) A) and E)
G) A) and B)

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For which of the following salespeople would prospecting be most important?


A) A pharmaceutical sales rep selling heart medications
B) A real estate salesperson specializing in residential property
C) Dynamo, a maker of fighter aircrafts that has exclusive tie-ups with three of the world's most powerful nations
D) An electric transformer salesperson working full time for Florida Power and Light Co.
E) A GoodStart cereal salesperson whose territory is Denver

F) A) and D)
G) B) and D)

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Lead prequalification helps salespeople use their time wisely.

A) True
B) False

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Wallace represents a manufacturer of hearing aids.Lisa,an audiologist to whom Wallace sold one of his company's new Max-Ear 2001,is so pleased with its performance,that she has written a testimonial and listed some other audiologists who Wallace may approach.This is an example of the _____ method used in prospecting.


A) endless-chain
B) spotter
C) insight selling
D) cold call
E) data mining

F) A) and B)
G) A) and C)

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As Sharon concluded her sales interview with Burt,he said,"I was so happy with your products that I spoke with other manufacturers in this area and they would like you to contact them in this regard." For Sharon,Burt is a:


A) center-of-influence.
B) negotiator.
C) promoter.
D) spotter.
E) driver.

F) C) and E)
G) B) and E)

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A lead management system is used to:


A) generate leads for a blitz.
B) generate leads from already existing customers only.
C) analyze the relative value of each lead.
D) create an endless-chain for referrals.
E) exclusively target customers for telemarketing campaigns.

F) None of the above
G) A) and B)

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Telephones are an excellent tool for prospecting,but salespeople may be disappointed at the results due to certain limitations inherent in telephone communication.Discuss these limitations.

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Customers may find telephone calls an an...

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While writing a sales letter,a salesperson should utilize technical terms and jargon to sound professional.

A) True
B) False

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What is the difference between a lead and a prospect?

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A lead is a potential prospect that may ...

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After a sales letter gains a prospect's attention,the next thing it must do is:


A) explain why the reader should take the desired action.
B) create curiosity about the product being sold.
C) ask the reader to take a specific action.
D) point out a deadline for action.
E) tell the reader when to expect the follow-up visit or phone call from the sales representative.

F) D) and E)
G) A) and D)

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Which of the following statements about the use of a postscript (PS) at the end of a sales letter is true?


A) Postscripts right after the greeting are most effective.
B) Postscripts should be used to ask about the prospect's family or some other element of his or her personal life.
C) Postscripts should be used to emphasize an important selling point.
D) Postscripts should not be used to highlight the requested action because the customer may resent feeling pressurized by the sales team.
E) Postscripts should ideally provide details of the sales representative to be contacted for queries.

F) C) and E)
G) C) and D)

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If a salesperson determines that an individual is a good candidate for making a purchase,the individual is called a lead.

A) True
B) False

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Everlast Tire Company has hired a consulting agency,Waddell and Hartley,to acquire the equipment needed to automate its second factory.Waddell and Hartley will be responsible for purchasing all the goods and services necessary for the plant,making sure that they are compatible,and turning them over to Everlast,a facility that is ready to operate.Waddell and Hartley would be called a(n) _____.


A) systems integrator
B) decentralized agency
C) functional supplier
D) industrial facilitator
E) industrial distributor

F) A) and E)
G) A) and D)

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