Question 1

Source documents are simplified representation or abstraction of reality.

Accepted Answer

A) True 
 B)False

Question 2

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following represents the top-down (executives to analysts)  organizational levels of information technology systems?

Accepted Answer

A)  TPS, DSS, EIS
B)  DSS, TPS, EIS
C)  EIS, DSS, TPS
D)  None of these are correct; it varies from organization to organization.E) C) and D)
F) A) and D)

Question 4

What is the primary goal of using As-Is and To-Be process models?

Accepted Answer

A)  to determine employee specific errors
B)  to determine measurement metrics
C)  to determine the best way to solve a proble
D)  to determine what the problem is and then how to solve the problemE) All of the above
F) B) and D)

Question 5

Which of the following represents a business process you would find in the operations management department?

Accepted Answer

A)  ordering inventory
B)  processing sales
C)  promoting discounts
D)  paying of accounts payableE) B) and C)
F) A) and B)

Question 6

The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?

Accepted Answer

A)  modeled the As-Is process, fixed the errors, and then created the To-Be process
B)  modeled the To-Be process, fixed the errors, and then created the As-Is process
C)  moved directly to implementing the To-Be process without analyzing the As-Is process
D)  moved directly to implementing the As-Is process without analyzing the To-Be processE) C) and D)
F) B) and D)

Question 7

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Accepted Answer

A) True 
 B)False

Question 8

Examples of static processes include running payroll, calculating taxes, and creating financial statements.

Accepted Answer

A) True 
 B)False

Question 9

What are measurements that evaluate results to determine whether a project is meeting its goals?

Accepted Answer

A)  ROI
B)  metrics
C)  best practices
D)  KPIE) A) and B)
F) A) and C)

Question 10

Which business process would you find in the marketing and sales division?

Accepted Answer

A)  manufacturing inventory
B)  enrolling employees in health care benefits
C)  promoting of discounts
D)  creating financial statementsE) A) and C)
F) None of the above

Question 11

Review the following list of key terms and determine which one typically occurs during managerial business process improvement.

Accepted Answer

A)  automation
B)  streamlining
C)  reengineering
D)  improvementE) A) and B)
F) A) and C)

Question 12

What indicates the earning power of a project?

Accepted Answer

A)  ROI
B)  metrics
C)  best practices
D)  KPIE) A) and D)
F) A) and B)

Question 13

Which of the following is not a feature of a neural network?

Accepted Answer

A)  Neural networks can cope with huge volumes of information with many variables.
B)  Neural networks can function without complete or well-structured information.
C)  Neural networks can analyze linear relationships only.
D)  Neural networks can learn and adjust to new circumstances on their own.E) None of the above
F) A) and C)

Question 14

Measuring the amount of website traffic is the best way to determine an organization's success.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following are the four common types of effectiveness MIS metrics?

Accepted Answer

A)  unstructured decisions, customer satisfaction, conversion rates, financial
B)  usability, customer service, conversion rates, fiscal year revenue
C)  usability, customer satisfaction, conversion rates, financial
D)  usability, customer satisfaction, conversion rates, affordabilityE) A) and B)
F) None of the above

Question 16

What types of metrics measure customer satisfaction?

Accepted Answer

A)  efficiency MIS metrics
B)  effectiveness MIS metrics
C)  both efficiency and effectiveness MIS metrics
D)  both ROI and market shareE) All of the above
F) B) and C)

Question 17

What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?

Accepted Answer

A)  genetic algorithm
B)  expert system
C)  intelligent agent
D)  virtual realityE) B) and C)
F) None of the above

Question 18

Online transaction processing (OLTP)  and online analytical processing (OLAP)  are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?

Accepted Answer

A)  OLTP is used at the operational level; OLAP is used at the managerial level
B)  OLTP is used to capture transactional and event data; OLAP is used to manipulate information
C)  OLTP is used to support structured decisions; OLAP is used to support semistructured decisions
D)  All of these are correct.E) None of the above
F) All of the above

Question 19

The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making.

Accepted Answer

A) True 
 B)False

Question 20

What is the science of fact-based decision making?

Accepted Answer

A)  analytics
B)  structured decisions
C)  unstructured decisions
D)  semistructured decisionsE) A) and B)
F) B) and C)

Exam 2: Decisions and Processes: Value Driven Business

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Correct Answer
verified

What indicates the earning power of a project?

Correct Answer
verified

What are measurements that evaluate results to determine whether a project is meeting its goals?

Correct Answer
verified

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Correct Answer
verified

Examples of static processes include running payroll, calculating taxes, and creating financial statements.

Correct Answer
verified

Which of the following represents a business process you would find in the operations management department?

Correct Answer
verified

Which of the following is not a feature of a neural network?

Correct Answer
verified

Measuring the amount of website traffic is the best way to determine an organization's success.

Correct Answer
verified

Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?

Correct Answer
verified

What is the primary goal of using As-Is and To-Be process models?

Correct Answer
verified

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Correct Answer
verified

Correct Answer
verified

Which of the following are the four common types of effectiveness MIS metrics?

Correct Answer
verified

What is the science of fact-based decision making?

Correct Answer
verified

Source documents are simplified representation or abstraction of reality.

Correct Answer
verified

The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making.

Correct Answer
verified

What types of metrics measure customer satisfaction?

Correct Answer
verified

Review the following list of key terms and determine which one typically occurs during managerial business process improvement.

Correct Answer
verified

Which business process would you find in the marketing and sales division?

Correct Answer
verified

What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?

Correct Answer
verified

Exam 2: Decisions and Processes: Value Driven Business

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Correct AnswerverifiedShow Answer

What indicates the earning power of a project?

Correct AnswerverifiedShow Answer

What are measurements that evaluate results to determine whether a project is meeting its goals?

Correct AnswerverifiedShow Answer

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Correct AnswerverifiedShow Answer

Examples of static processes include running payroll, calculating taxes, and creating financial statements.

Correct AnswerverifiedShow Answer

Which of the following represents a business process you would find in the operations management department?

Correct AnswerverifiedShow Answer

Which of the following is not a feature of a neural network?

Correct AnswerverifiedShow Answer

Measuring the amount of website traffic is the best way to determine an organization's success.

Correct AnswerverifiedShow Answer

Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP?

Correct AnswerverifiedShow Answer

What is the primary goal of using As-Is and To-Be process models?

Correct AnswerverifiedShow Answer

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following are the four common types of effectiveness MIS metrics?

Correct AnswerverifiedShow Answer

What is the science of fact-based decision making?

Correct AnswerverifiedShow Answer

Source documents are simplified representation or abstraction of reality.

Correct AnswerverifiedShow Answer

The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making.

Correct AnswerverifiedShow Answer

What types of metrics measure customer satisfaction?

Correct AnswerverifiedShow Answer

Review the following list of key terms and determine which one typically occurs during managerial business process improvement.

Correct AnswerverifiedShow Answer

Which business process would you find in the marketing and sales division?

Correct AnswerverifiedShow Answer

What is an optimizing system that can find and evaluate solutions with many more possibilities, faster and more thoroughly than a human?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified