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Manufacturing and medical companies primarily desire to create a ________ culture.


A) safety
B) complex
C) mercenary
D) individualized
E) customer service

F) A) and E)
G) A) and B)

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A couple of days after starting her new job as a logistics manager at Recycled Steel Products, Florence is heard commenting that "Working at Recycled Steel Products is not nearly what I expected it to be." This is an example of ________, which occurs in the ________ stage of the socialization process.


A) counterculture; encounter
B) reverse adaptation; attrition
C) culture shock; anticipatory
D) reality shock; encounter
E) reverse adaptation; understanding

F) C) and D)
G) A) and B)

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Job satisfaction is higher and stress is lower when there is a good person-organization fit.

A) True
B) False

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Discuss the pros and cons of a strong culture, and describe an example of a strong culture you are, or have been, a part of or that someone you know has been a member of.

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Student answers will vary but should dem...

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In organizations with networked cultures, we tend to find ________ sociability and ________ solidarity.


A) low; low
B) low; moderate
C) high; low
D) moderate; high
E) moderate; low

F) A) and B)
G) A) and C)

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Nike's "swoosh" is an example of a


A) language.
B) belief.
C) value.
D) ritual.
E) symbol.

F) B) and E)
G) B) and D)

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Define and discuss the mentoring process, along with its benefits for companies.

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Mentoring is a process by which a junior...

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Which of the following involve(s) making sure a potential employee has an accurate picture of what working for an organization is going to be like by providing both the positive and the negative aspects of the job?


A) mentoring
B) reality shock
C) off-the-job training
D) realistic job previews
E) countercultures

F) A) and B)
G) A) and C)

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Which of the following supply the primary means of transmitting an organization's culture to its workforce?


A) underlying assumptions
B) observable artifacts
C) espoused values
D) competitive responses
E) norms

F) A) and E)
G) None of the above

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In organizations with communal cultures, there is ________ sociability and ________ solidarity.


A) low; low
B) moderate; high
C) moderate; low
D) high; high
E) low; moderate

F) A) and D)
G) A) and C)

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Which of the following is an example of a mercenary culture?


A) Crazy Imported Foods, where the employees brainstorm new product ideas every Monday at a local winery
B) Tactical Flashlights, Inc., where product designers operate independently and do not share ideas due to chronic mistrust
C) Fun Phone Apps, where the two founders, who are best friends, work in their shared apartment to develop smartphone apps
D) Mildred's Creative Preschool, where the teachers nurture and support each other but structure their lesson plans in their own ways
E) Bob's Used Exotic Cars, where the salespeople all try to sell as many cars as they can each month but compete for customers in an aggressive, cutthroat fashion

F) B) and E)
G) All of the above

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________ cultures are those where all employees are friendly to one another, but everyone thinks differently and does his or her own thing.


A) Communal
B) Mercenary
C) Networked
D) Fragmented
E) Complex

F) B) and E)
G) A) and E)

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Mergers often result in the creation of the strong culture that managers hope will appear when they make the decision to merge.

A) True
B) False

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Discuss the anticipatory stage of the socialization process.

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The anticipatory stage is the first stag...

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At Delta Diamonds, Inc., managers start every week with a two-hour meeting, focusing on the company's goals for that week and how employees can achieve the goals. This routine describes


A) a ritual.
B) a story.
C) the company's values.
D) the company's language.
E) a symbol.

F) All of the above
G) A) and C)

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The presence of ________ and ________within an organization indicate a strong culture.


A) high consensus; high intensity
B) low consensus; high intensity
C) high consensus; low intensity
D) low consensus; low intensity
E) moderate consensus; moderate intensity

F) A) and B)
G) None of the above

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Realistic job previews occur during which stage of socialization?


A) encounter
B) attrition
C) anticipatory
D) adaptation
E) understanding

F) A) and B)
G) B) and C)

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Attraction and selection processes do not always align employees' personalities with organizational culture.

A) True
B) False

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The environment at National Studio, Inc., is very political. Its employees often think alike but are generally unfriendly to each other. The culture at this company is best described as


A) collective.
B) networked.
C) communal.
D) mercenary.
E) fragmented.

F) A) and C)
G) C) and D)

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________ is the primary process by which employees learn the knowledge that enables them to understand and adapt to the organization's culture.


A) Socialization
B) Communal culture
C) Networked culture
D) Culture framework
E) Customer service training

F) A) and E)
G) C) and D)

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