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Describe the effects of teamwork processes on team performance and commitment.

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Research conducted in a wide variety of ...

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________ reflects the degree to which the leader effectively weighs the recommendations of the members.


A) Hierarchical sensitivity
B) Social loafing
C) Staff validity
D) Groupthink
E) Decision informity

F) C) and D)
G) C) and E)

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________ involves keeping track of things that the team needs to accomplish its work.


A) Goal specification
B) Systems monitoring
C) Coordination
D) Helping behavior
E) Strategy formulation

F) A) and C)
G) A) and E)

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How are taskwork processes different from teamwork processes?

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Taskwork processes are the activities of...

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Leaders do a better job considering recommendations and making final decisions when they do it together with team members.

A) True
B) False

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Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII) , and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Sasha is engaging in which of the boundary-spanning processes?


A) coordination
B) scout activity
C) task coordinator
D) systems monitoring
E) ambassador activity

F) B) and D)
G) None of the above

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Communications that reflect incompatibilities with respect to personal values or preferences reflect


A) relationship conflict.
B) goal specificity mismanagement.
C) poor mission analysis.
D) poor coordination.
E) task conflict.

F) C) and E)
G) B) and E)

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Which of the following is a type of team process training?


A) personal clarification
B) positional modeling
C) conflict resolution
D) positional rotation
E) action learning

F) A) and B)
G) C) and D)

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________ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.


A) Process
B) Transactive
C) Centralized
D) Institutional
E) Brainstorming

F) B) and E)
G) C) and D)

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Differentiate between team cohesion and potency.

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Members of teams can develop strong emot...

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Jasmine is promoted to a position in marketing after two years in customer service at the upscale clothiers Blanston Brothers. She is excited about the opportunity and tries hard to fit in with her new team. Things go well at first, and the team works effectively to come up with new approaches to promote a new line of silk ties and handkerchiefs. One day at lunch, her co-workers are talking about their children, and Jasmine mentions she does not plan on having kids. Two of her teammates, Misty and Marco, are shocked. Since both come from large families and have multiple siblings, they cannot understand Jasmine's decision, and they become distant towards her. As a result, the team begins to lose the productivity gains it once had. This team is demonstrating ________ conflict.


A) task
B) goal
C) mission
D) strategy
E) relationship

F) C) and D)
G) A) and D)

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________ involve systematic discussions and reviews of performance episodes.


A) Group appraisals
B) Assessment reviews
C) After-action reviews
D) Strategy formulations
E) Component evaluations

F) B) and D)
G) A) and D)

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Identify the three levels of cross-training and provide an example of each.

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Student answers will vary but should dem...

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Monitoring progress toward goals is a type of ________ process.


A) action
B) cohesive
C) groupthink
D) teambuilding
E) mission analysis

F) A) and B)
G) B) and D)

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Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII) , and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Silas's action would contribute to which factor in effective decision making at WII?


A) staff validity
B) decision informity
C) production blocking
D) transactive memory
E) hierarchical sensitivity

F) A) and C)
G) B) and E)

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The idea behind ________ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.


A) synergy
B) groupthink
C) cross-training
D) team cohesion
E) devil's advocacy

F) All of the above
G) B) and D)

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The deepest level of cross-training involves ________, which gives members actual experience carrying out the responsibilities of their teammates.


A) personal clarification
B) positional rotation
C) planning and task coordination
D) positional modeling
E) conflict resolution

F) A) and B)
G) A) and C)

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Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?


A) potency
B) centralization
C) meta-knowledge
D) transactive memory
E) production blocking

F) A) and E)
G) A) and D)

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Which of the following competencies coordinates and synchronizes activities among team members?


A) planning and task coordination
B) collaborative problem solving
C) communications
D) goal setting and performance management
E) conflict resolution

F) A) and D)
G) A) and B)

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Team ________ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.


A) gain
B) process
C) diversity
D) cohesion
E) effectiveness

F) B) and E)
G) All of the above

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