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Exam 4: Job Satisfaction

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Question 21

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Managers at PopLit, a company that produces comic books and graphic novels, believe in providing continuous feedback to employees regarding their work. Newly hired employees are assigned an established employee to shadow for six weeks. The established employee also reviews the shadow's work and provides tips on improving productivity. In this example, the firm is addressing which of the following critical psychological states that make work satisfying for employees?

A) responsibility for outcomes
B) identity
C) meaningfulness of work
D) variety
E) knowledge of results

F) A) and B)
G) A) and C)

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Question 22

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Passive recreation like watching TV is likely to trigger a flow state.

A) True
B) False

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Question 23

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According to the job characteristics theory, the degree to which the job provides freedom, independence, and discretion to the individual performing the work is known as

Why is it important for restaurant servers, flight attendants, and retail salespeople to be able to control their emotions? Discuss the importance of emotional labor. Support your answer with examples.

Jamie, Patrick, and Lori have just finished their team's project and are waiting for their supervisor's feedback. Patrick has been mostly unengaged and quiet ever since the project started. While this was not his best work, neither was his work bad. His mood would be categorized as

Which of the following combinations is most likely to result in flow?

Research reveals that job satisfaction is correlated strongly with citizenship behavior.

Describe the effects of job satisfaction on performance and commitment.

Nations that are above the poverty line are no happier than those below the poverty line.

Eliska is well established as a financial analyst at the Magnify Investment Company. She has significant financial responsibility for her family, and she has recently applied for a mortgage. Which of the following work value categories would likely be important to her?

Mehmet was recently hired at Brainstorm Inc., an advertising firm. Part of his training involves moving through all of the departments and learning what each one does. Every day is something new for him and requires him to use different skills and knowledge. He truly enjoys the challenge of facing something new every workday. Mehmet's job is characterized by

Hans is an interior designer who works with an architect who builds unique, private luxury homes. Hans is responsible for coming up with the acoustics, lighting, temperature, color, furniture, furnishings, and moldings inside the home, as well as supervising the purchases and installation of materials. He enjoys transforming interior spaces into a unified whole that conveys the personality of the residents who will live there. Hans's job has

Which of the following is True regarding emotions?

Jattestor Enterprises administered the Job Descriptive Index (JDI) to all its employees and then shared the results with department heads. Afterward, which of the following department heads acted most appropriately?

Shari works at a fast-food restaurant, which requires her always to be cheerful even when customers are rude or impatient. Shari's job involves a large amount of

What is the JDI? Discuss the developers' suggestions regarding the administration of JDI.

The psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as

In which of the following scenarios would the person involved most likely experience life satisfaction?

Bert, Kiko, and Jamila have just finished their team's project and are waiting for their supervisor's feedback. Jamila had ensured that the project was completed on time and met all the requirements. She received good feedback on the part she worked on. She is elated and enthusiastic about her future projects. Her mood would be labeled as

States of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance are termed moods.