Question 1

Makerspaces is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Accepted Answer

A) True 
 B)False

Question 2

Business intelligence is both a core and extended ERP component.

Accepted Answer

A) True 
 B)False

Question 3

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is a common customer service CRM metric?

Accepted Answer

A)  Number of new prospective customers
B)  Number of marketing campaigns
C)  Average time to resolution
D)  Revenue generated by marketing campaignsE) B) and C)
F) C) and D)

Question 5

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Accepted Answer

A)  Supply chain event management
B)  Selling chain management
C)  Collaborative engineering
D)  Collaborative demand planningE) A) and B)
F) A) and C)

Question 6

Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Accepted Answer

A) True 
 B)False

Question 7

What is enterprise resource planning (ERP) ?

Accepted Answer

A)  The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.
B)  Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.
C)  A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.
D)  Connects the plans, methods, and tools aimed at integrating separate enterprise system.E) B) and C)
F) A) and C)

Question 8

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

Accepted Answer

A)  Procurement
B)  Logistics
C)  Materials management
D)  Bullwhip effectE) B) and D)
F) C) and D)

Question 9

What are unmanned aircraft that can fly autonomously, or without a human?

Accepted Answer

A)  3D Printing
B)  Robotics
C)  Drones
D)  RFIDE) None of the above
F) A) and C)

Question 10

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Accepted Answer

A) True 
 B)False

Question 11

Electronic data interchange (EDI)is a standard format for the electronic exchange of information between supply chain participants

Accepted Answer

A) True 
 B)False

Question 12

Who are the primary users of SCM systems?

Accepted Answer

A)  Sales, marketing, customer service
B)  Accounting, finance, logistics, and production
C)  Customers, resellers, partners, suppliers, and distributors
D)  All of the aboveE) A) and B)
F) B) and C)

Question 13

What is a backward integration?

Accepted Answer

A)  The integration of data from multiple sources, which provides a unified view of all data.
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes.
C)  Takes information entered into a given system and sends it automatically to all upstream systems and processes
D)  The integration of a company's existing management information systems.E) A) and D)
F) A) and C)

Question 14

What is middleware?

Accepted Answer

A)  The use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.
B)  The integration of data from multiple sources, which provides a unified view of all data.
C)  Translates information between disparate systems.
D)  Packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors.E) B) and C)
F) All of the above

Question 15

In the basic supply chain return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 16

Plan, source, give, get, and return are the five basic supply chain management components.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)  Plan
B)  Source
C)  Cost
D)  DeliverE) None of the above
F) C) and D)

Question 18

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

Accepted Answer

A) True 
 B)False

Question 19

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 20

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Accepted Answer

A)  Forward integration
B)  Forward data interchange
C)  Backward integration
D)  Backward data interchangeE) All of the above
F) B) and D)

Exam 8: Enterprise Applications: Business Communications

Who are the primary users of SCM systems?

Correct AnswerverifiedShow Answer

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

Correct AnswerverifiedShow Answer

What are unmanned aircraft that can fly autonomously, or without a human?

Correct AnswerverifiedShow Answer

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Correct AnswerverifiedShow Answer

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

Correct AnswerverifiedShow Answer

Plan, source, give, get, and return are the five basic supply chain management components.

Correct AnswerverifiedShow Answer

Which of the following is a common customer service CRM metric?

Correct AnswerverifiedShow Answer

In the basic supply chain return refers to supporting customers and product returns.

Correct AnswerverifiedShow Answer

Makerspaces is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Correct AnswerverifiedShow Answer

What is a backward integration?

Correct AnswerverifiedShow Answer

Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Correct AnswerverifiedShow Answer

Which of the following is not one of the five basic components of supply chain management?

Correct AnswerverifiedShow Answer

What is enterprise resource planning (ERP) ?

Correct AnswerverifiedShow Answer

Electronic data interchange (EDI)is a standard format for the electronic exchange of information between supply chain participants

Correct AnswerverifiedShow Answer

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Correct AnswerverifiedShow Answer

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

Correct AnswerverifiedShow Answer

What is middleware?

Correct AnswerverifiedShow Answer

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Correct AnswerverifiedShow Answer

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Correct AnswerverifiedShow Answer

Business intelligence is both a core and extended ERP component.

Correct AnswerverifiedShow Answer

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