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Many situations that a firm faces have regular, identifiable patterns. Leaders tend to handle such routines by establishing ________ or ________ to be followed that can be applied ________to each occurrence.


A) rules; regulations; individually
B) policies; regulations; uniformly
C) a policy; a procedure; uniformly
D) documents; credos; uniquely

E) A) and D)
F) A) and C)

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Effective learning organizations must redistribute ________, ________, and ________ in order to assure that there is a common body of knowledge.


A) rewards; training; handbooks
B) training; knowledge; pay raises
C) knowledge; financial rewards; intangible rewards
D) information; knowledge; rewards

E) A) and D)
F) A) and C)

Correct Answer

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Research supports that there are many potential benefits of an ethical organization, including that there is a strong and consistent relationship between ethical performance and measures of financial performance.

A) True
B) False

Correct Answer

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According to research, effective leaders at all levels of organizations have high levels of Emotional Intelligence (EI) . CEOs with high EI excel in all of the following except


A) managing relationships.
B) influencing people.
C) forging alliances inside and outside the firm.
D) ability to discourage outside stakeholders.

E) B) and C)
F) None of the above

Correct Answer

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