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Which of the following is a risk (or potential pitfall) of cost leadership?


A) Cost cutting in one area of the value chain might increase costs in another.
B) Attempts to stay ahead of the competition may lead to gold plating.
C) Cost differences increase as the market matures.
D) Producers are more able to withstand increases in supplier costs.

E) A) and D)
F) C) and D)

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Outside the flight experience itself, airlines are generating revenue by charging fees for credit cards, frequent-flyer programs, and access to airport lounges. This serves to


A) increase competition.
B) expand the profit pool.
C) provide better customer service.
D) satisfy regulators.

E) A) and C)
F) A) and B)

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Once established, competitive advantages last forever whether the firm is in a high technology environment or not.

A) True
B) False

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A low-cost position provides ________ flexibility to cope with demands from powerful suppliers for input cost increases.


A) less
B) decreasing
C) more
D) no

E) None of the above
F) A) and D)

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An example of a firm applying the overall cost leadership generic strategy in a value-chain activity would be to automate the production assembly line to reduce scrappage from quality errors.

A) True
B) False

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Caterpillar uses data analytics to differentiate itself from competitors by providing information services.

A) True
B) False

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The most likely time to pursue a harvest strategy is in a situation of


A) high growth.
B) strong competitive advantage.
C) mergers and acquisitions.
D) decline.

E) None of the above
F) B) and C)

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Early pioneer in online education, University of Phoenix, has faced increasing challenges from traditional university online programs who are able to offer their programs at the same cost.This is an example of which generic strategy gone wrong:


A) Differentiation.
B) Overall cost leadership.
C) Focus strategy.
D) Low cost leadership.

E) None of the above
F) All of the above

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In the ________ stage of the industry life cycle, there are many segments, competition is very intense, and the emphasis on process design is high.


A) growth
B) introduction
C) decline
D) maturity

E) A) and D)
F) B) and D)

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What is a focus strategy? Provide an example where this has been implemented successfully.

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A focus strategy is based on the choice ...

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Aldi, a discount supermarket retailer, has grown from its German base to the rest of Europe, Australia, and the United States by replicating a simple business format. Aldi limits the number of products in each category to ensure product turn, to ease stocking shelves, and to increase its power over supplier. This is an example of an overall cost leadership strategy because it


A) gives them competitive advantage by decreasing productivity.
B) gives them competitive advantage by tight cost and overhead control.
C) eliminates the need to compete based on its products.
D) requires the customer to recognize its efforts.

E) All of the above
F) B) and C)

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As markets mature,


A) costs continue to increase.
B) application for patents increase.
C) differentiation opportunities increase.
D) there is increasing emphasis on efficiency.

E) All of the above
F) C) and D)

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Many firms have achieved success by integrating activities throughout the extended value chain by using ________ to link their own value chain with the value chains of their customersandsuppliers.


A) customization
B) information technology
C) human resources
D) competitive advantage

E) B) and C)
F) A) and B)

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A differentiation strategy enables a business to address the five competitive forces by


A) having brand-loyal customers become more sensitive to prices.
B) increasing economies of scale.
C) providing protection against rivalry.
D) serving a broader market segment.

E) A) and B)
F) B) and D)

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The factors that lead to a low-cost position also provide a substantial ________ barriers position with respect to ________ products introduced by new and existing competitors.


A) entry; substitute
B) exit; primary
C) product; substitute
D) entry; primary

E) A) and B)
F) All of the above

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A need for turnaround occurs only during the maturity or declining stage of the life cycle.

A) True
B) False

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Primark, a fashion retailer, has found a way to keep its cost structure lower than its rivals by leveraging streamlined logistics, a low marketing budget, and negotiating bargain prices from its suppliers. They are using a(n) ________ strategy.


A) differentiation
B) overall cost leadership
C) focus
D) broad differentiation

E) A) and B)
F) C) and D)

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The primary aim of strategic management at the business level is


A) maximizing risk to return trade-offs through diversification.
B) maximizing differentiation of products and/or services.
C) achieving competitive advantage.
D) achieving a low-cost position.

E) A) and B)
F) All of the above

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A firm can achieve differentiation through all the following means except


A) improving brand image.
B) offering lower prices to frequent customers.
C) better customer service.
D) adding additional product features.

E) None of the above
F) B) and D)

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Porsche has enhanced power over buyers because its strong reputation makes buyers more willing to pay a premium price. This ________ rivalry, since buyers become ________ price-sensitive.


A) increases; more
B) lessens; more
C) lessens; less
D) increases; less

E) A) and D)
F) None of the above

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