Question 1

All of the following are characteristics of Weberian bureaucracy except:

Accepted Answer

A)   labor is divided with clear definitions of authority and responsibility that are legitimized as official duties.
B)   positions are organized in a hierarchy of authority, with each position under the authority of a higher one.
C)   all personnel are selected and promoted based on technical qualifications.
D)   administrative acts and decisions are recorded in writing.
E)   management is the same as the ownership of the organization.F) A) and B)
G) B) and E)

Question 2

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as:

Accepted Answer

A)   benchmarking.
B)   empowerment.
C)   systems theory.
D)   contingency perspective.
E)   continuous improvement.F) B) and C)
G) B) and E)

Question 3

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

Accepted Answer

A)   Scientific management perspective
B)   Human resource perspective
C)   Management science perspective
D)   Behavioral sciences approach
E)   Human relations movementF) A) and B)
G) C) and E)

Question 4

Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group?

Accepted Answer

A)   Baby Boomer
B)   Generation X
C)   Generation Y
D)   Generation Z
E)   TweenerF) A) and C)
G) A) and B)

Question 5

Contingency theory suggests that managers are more successful if they learn the best way to manage and motivate their employees, and then apply this knowledge in a universally consistent way.

Accepted Answer

A) True 
 B)False

Question 6

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Accepted Answer

A) True 
 B)False

Question 7

Chester Bernard felt that _____ could help a poorly managed organization.

Accepted Answer

A)   bureaucracy
B)   line managers
C)   efficiencies
D)   informal relations
E)   top/down flow of informationF) C) and D)
G) A) and C)

Question 8

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach?

Accepted Answer

A)   Administrative principles approach
B)   Bureaucratic approach
C)   Behavioral sciences approach
D)   Humanistic approach
E)   Scientific management approachF) A) and D)
G) A) and C)

Question 9

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Accepted Answer

A)   Systems thinking
B)   Contingency view
C)   Total quality management
D)   Benchmarking
E)   Scientific management viewF) A) and D)
G) A) and C)

Question 10

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as _____.

Accepted Answer

The answer of The process by which companies find out...

Question 11

The management science perspective applies all of the following to managerial problems EXCEPT:

Accepted Answer

A)   statistics.
B)   qualitative techniques.
C)   mathematics.
D)   quantitative techniques.
E)   all of these are correct.F) D) and E)
G) B) and D)

Question 12

A social group within an organization is part of the:

Accepted Answer

A)   formal organizational structure.
B)   informal organization.
C)   scalar chain.
D)   reorganization process.
E)   top management level.F) B) and D)
G) A) and D)

Question 13

Which of these forces pertain to the availability, production, and distribution of resources in a society?

Accepted Answer

A)   Social
B)   Political
C)   Economic
D)   Technological
E)   LegalF) A) and C)
G) C) and E)

Question 14

The management science approach uses qualitative data in management decision making.

Accepted Answer

A) True 
 B)False

Question 15

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

Accepted Answer

Refer to Exhibit 2.4 in the text for the...

Question 16

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.

Accepted Answer

A) True 
 B)False

Question 17

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

Accepted Answer

A)   Administrative principles approach
B)   Bureaucratic approach
C)   Scientific management approach
D)   Humanistic approach
E)   Behavioral sciences approachF) C) and D)
G) A) and E)

Question 18

A(n)  _____ perspective provides a broader way of thinking, a way of searching for patterns, and determining whether they recur across time periods.

Accepted Answer

A)   analytical
B)   futuristic
C)   systematic
D)   methodical
E)   historicalF) A) and B)
G) A) and C)

Question 19

Who is considered the "first lady of management?"

Accepted Answer

A)   Mary Parker Follett
B)   Lillian Gilbreth
C)   Carly Fiorona
D)   Maxine Weber
E)   Anne AdamsF) C) and E)
G) A) and B)

Question 20

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _____.

Accepted Answer

A)   Edward Deming
B)   Henry Gantt
C)   Max Weber
D)   Mary Parker Follett
E)   Frank GilbrethF) A) and E)
G) B) and E)

Exam 2: The Evolution of Management Thinking

A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns, and determining whether they recur across time periods.

Correct AnswerverifiedShow Answer

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Correct AnswerverifiedShow Answer

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

Correct AnswerverifiedShow Answer

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _____.

Correct AnswerverifiedShow Answer

Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group?

Correct AnswerverifiedShow Answer

Contingency theory suggests that managers are more successful if they learn the best way to manage and motivate their employees, and then apply this knowledge in a universally consistent way.

Correct AnswerverifiedShow Answer

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as _____.

Correct AnswerverifiedShow Answer

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

Correct AnswerverifiedShow Answer

A social group within an organization is part of the:

Correct AnswerverifiedShow Answer

The management science approach uses qualitative data in management decision making.

Correct AnswerverifiedShow Answer

Chester Bernard felt that _____ could help a poorly managed organization.

Correct AnswerverifiedShow Answer

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Correct AnswerverifiedShow Answer

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.

Correct AnswerverifiedShow Answer

Which of these forces pertain to the availability, production, and distribution of resources in a society?

Correct AnswerverifiedShow Answer

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach?

Correct AnswerverifiedShow Answer

Who is considered the "first lady of management?"

Correct AnswerverifiedShow Answer

All of the following are characteristics of Weberian bureaucracy except:

Correct AnswerverifiedShow Answer

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as:

Correct AnswerverifiedShow Answer

The management science perspective applies all of the following to managerial problems EXCEPT:

Correct AnswerverifiedShow Answer

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

Correct AnswerverifiedRefer to Exhibit 2.4 in the text for the...View AnswerShow Answer

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Refer to Exhibit 2.4 in the text for the...
View Answer