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Exam 10: Organizational Change and Innovation: Lifelong Challenges

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Question 21

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During annual inventory week, a department store may ask its employees to work 12 hours a day instead of the usual 8. During tax-preparation time, the store's accounting department may work similar hours. Although accounting employees are in a different department from stockroom and sales employees, it's reasonable to expect that the accounting employees wouldn't be terribly upset by the temporary change in hours because they've seen it in effect elsewhere in the store. This is an example of innovative change.

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B) False

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Question 22

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Describe what OD is and what it can be used for.

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OD (organizational development) is a set...

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Question 23

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South Beach Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At South Beach Insurance, the new program represents ________ change.

Fresh and Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, and it is an example of ________ change.

Reactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Which of the following is an example of a force for change originating outside the organization?

Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch. P&G's new product is an example of an improvement innovation.

Which of the following is an inside force for change?

This question has two parts; be sure to answer both. Explain the four factors essential to successful implementation of an OD. Next, assume that you manage the U.S. office of a multinational corporation that has offices in Europe, Asia, and South America. You are having difficulty with your company's product receiving many negative reviews on Amazon, Yelp, and other online review sites. Using each of the four factors, describe how you will improve the situation.

How are offshore suppliers changing the way U.S. companies work?

What does a manager who is desiring change NOT have control over?

A ________ often puts organizational development into practice.

Adaptive change is the least threatening type of change and is therefore least likely to create resistance.

Why should you practice self-compassion?

Firms such as Patagonia and Seventh Generation actively collect information about customer preferences and try to address them in their new products. Patagonia and Seventh Generation are actively trying to adapt to

An innovative change involves ________ complexity, cost, and uncertainty.

This question has two parts; be sure to answer both. First, give examples of two forces outside an organization and two forces inside that would be likely indicators of a need for change. Next, imagine that you run a small downtown store, Games R Us, that specializes in selling board games from around the world. Explain how each of the forces you identified might affect your business.

A(n) ________ change involves introducing a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers.

Despite the increase of automation, which jobs are on the rise?