Question 1

Someone who maintains his or her body in an upright position with shoulders up and head held high conveys what non-verbal message?

Accepted Answer

A)  authority
B)  confidence
C)  anger
D)  impatienceE) B) and D)
F) B) and C)

Question 2

The message that is sent needs to be clearly understood by everyone who receives it. Thus, the receiver _____ the message.

Accepted Answer

A)  delays
B)  decides
C)  delivers
D)  decodesE) A) and C)
F) C) and D)

Question 3

What type of communication is generally considered the most powerful?

Accepted Answer

A)  telepathy
B)  written
C)  verbal
D)  nonverbalE) A) and D)
F) A) and C) D

Question 4

Communication can be in verbal, nonverbal, or written/electronic form .

Accepted Answer

A) True 
 B)False

Question 5

What type of two-way communication is often the most personal in nature?

Accepted Answer

A)  humorous texting
B)  hand-written letter
C)  job interview
D)  medical conferenceE) B) and C)
F) A) and D)

Question 6

Written communication makes up the majority of human communication and may be even more effective than verbal communication.

Accepted Answer

A) True 
 B)False

Question 7

What is the most common definition of the medical term "expire"?

Accepted Answer

A)  to breath in
B)  to breath out
C)  to lose consciousness
D)  to lose bowel controlE) A) and B)
F) B) and C)

Question 8

The sender must choose the best way to convert the idea(s) or message(s) into words, diagrams, graphs, reports, and so on. This conversion process is called the _____ message.

Accepted Answer

A)  transcribing
B)  translating
C)  encoding
D)  encryptingE) A) and D)
F) A) and C)

Question 9

Which term best describes what eventually occurs during the "Gossip Game"?

Accepted Answer

A)  communication distortion
B)  cognitive dissonance
C)  social chaos
D)  subconscious communicationE) A) and B)
F) None of the above A

Question 10

If you want a recipe for the effective communication process, you must have four basic ingredients: a sender, a clear message, a receiver, and a mechanism for feedback.

Accepted Answer

A) True 
 B)False

Question 11

According to studies, what percentage of face-to-face communication is based on non-verbal cues?

Accepted Answer

A)  25%
B)  50-60%
C)  80-90%
D)  98%E) None of the above
F) All of the above

Question 12

Which type of touch is most likely to be interpreted as inappropriate?

Accepted Answer

A)  brief hug
B)  head patting
C)  handshake
D)  forearm squeezeE) C) and D)
F) A) and D)

Question 13

Which kind of interaction provides the best opportunity for the exchange of information, points of view, and instructions?

Accepted Answer

A)  texting
B)  video conference
C)  face-to-face
D)  cell phoneE) All of the above
F) None of the above

Question 14

What is the first step in writing any message, regardless of its form?

Accepted Answer

A)  determining if it's necessary
B)  deciding on format
C)  asking permission
D)  considering ethical implicationsE) None of the above
F) All of the above

Question 15

The receiver of a message should provide the sender with _____ to show how well the message was received and understood.

Accepted Answer

A)  criticism
B)  praise
C)  f eedback
D)  non-verbal cuesE) A) and D)
F) A) and B)

Question 16

Define two-way communication and provide examples of its use.

Accepted Answer

Two-way communication occurs when the se...

Question 17

Written messages are a more ____ means of communication.

Accepted Answer

A)  formal
B)  accurate
C)  effective
D)  personalE) All of the above
F) None of the above

Question 18

What type of written communication appropriately uses abbreviations, slang, and jargon?

Accepted Answer

A)  memos
B)  e-mails
C)  letters
D)  textingE) All of the above
F) C) and D)

Question 19

What is the main purpose or result of "mirroring" a conversation?

Accepted Answer

A)  to see if a person is lying to you
B)  establishing a sense of connectedness
C)  reducing the seriousness of the conversation
D)  enhancing subconscious communicationE) A) and C)
F) A) and B)

Question 20

In the healthcare field, slang words or words with double meaning are known as ____.

Accepted Answer

A)  street terms
B)  doctor's vocabulary
C)  hospital codes
D)  medical jargonE) All of the above
F) A) and B) D

Exam 6: Types of Communication

Someone who maintains his or her body in an upright position with shoulders up and head held high conveys what non-verbal message?

Correct AnswerverifiedShow Answer

The message that is sent needs to be clearly understood by everyone who receives it. Thus, the receiver _____ the message.

Correct AnswerverifiedShow Answer

What type of communication is generally considered the most powerful?

Correct AnswerverifiedD

Communication can be in verbal, nonverbal, or written/electronic form .

Correct AnswerverifiedShow Answer

What type of two-way communication is often the most personal in nature?

Correct AnswerverifiedShow Answer

Written communication makes up the majority of human communication and may be even more effective than verbal communication.

Correct AnswerverifiedShow Answer

What is the most common definition of the medical term "expire"?

Correct AnswerverifiedShow Answer

The sender must choose the best way to convert the idea(s) or message(s) into words, diagrams, graphs, reports, and so on. This conversion process is called the _____ message.

Correct AnswerverifiedShow Answer

Which term best describes what eventually occurs during the "Gossip Game"?

Correct AnswerverifiedA

If you want a recipe for the effective communication process, you must have four basic ingredients: a sender, a clear message, a receiver, and a mechanism for feedback.

Correct AnswerverifiedShow Answer

According to studies, what percentage of face-to-face communication is based on non-verbal cues?

Correct AnswerverifiedShow Answer

Which type of touch is most likely to be interpreted as inappropriate?

Correct AnswerverifiedShow Answer

Which kind of interaction provides the best opportunity for the exchange of information, points of view, and instructions?

Correct AnswerverifiedShow Answer

What is the first step in writing any message, regardless of its form?

Correct AnswerverifiedShow Answer

The receiver of a message should provide the sender with _____ to show how well the message was received and understood.

Correct AnswerverifiedShow Answer

Define two-way communication and provide examples of its use.

Correct AnswerverifiedTwo-way communication occurs when the se...View AnswerShow Answer

Written messages are a more ____ means of communication.

Correct AnswerverifiedShow Answer

What type of written communication appropriately uses abbreviations, slang, and jargon?

Correct AnswerverifiedShow Answer

What is the main purpose or result of "mirroring" a conversation?

Correct AnswerverifiedShow Answer

In the healthcare field, slang words or words with double meaning are known as ____.

Correct AnswerverifiedD

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Two-way communication occurs when the se...
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