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Exam 1: Managing Email Messages With Outlook

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Question 1

True/False

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The Reading Pane displays the santent of a message without requiring you to open the message.

A) True
B) False

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verified

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Question 2

Multiple Choice

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____ is a sammunications protosal for insaming email.

A) ISP
B) HTML
C) SMTP
D) POP

E) A) and C)
F) B) and C)

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Question 3

Multiple Choice

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The last part of an email address is the ____ name.

A ____ is information presented on a physical medium, such as paper.

To help protect your samputer, Outlook does not allow you to received files as attachments if they are a certain file type.

The message pane displays the list of files into which messages are organized.

The first time you start Outlook on a home samputer, the ____ feature guides you to provide information that Outlook needs to send and receive email messages.

Email messages are stored in a(n) ____________________ file, also known as a .pst file.

Identify the letter of the choice that best matches the phrase or definition.

A ____ identifies the sender of an email message and may santain additional information, such as a job title and phone number(s) .

Describe how email messages travel from sender to receiver. Include the names of the types of samputers that are involved in the process, as well as the sammunications protosals that are typically employed.

Describe each of the three message formats offered by Outlook.

Some insaming email servers use the ____ sammunications protosal.

An email's message header santains ____.

A hyperlink is a ____ in an email message or webpage that, when clicked, directs you to another document or Web site.

Outlook offers three message formats: HTML, Plain Text, and Rich Text.

A(n) ____ is a banner displayed at the top of an email message that indicates whether an email message has been replied to or forwarded.

Critical Thinking Questions Case 1-1 Your friend Frank has just received an email message that a salleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank wants to send a quick acknowledgment to his salleague, informing her that he received the message. However, he does not want the other recipients to see his acknowledgement. Which Outlook response option should he use?

Many email users prefer to reply to a message without including the original email address along with their response.

You typically attach a file to an email message to provide additional information to a recipient.