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Exam 6: Understanding the Management Process

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Question 51

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Centrum Springs, Inc. Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company.His manager is retiring and hopes that Riley will take over for him.However, even though Riley is an experienced employee, there are many things that he still needs to learn.Riley has trained many new employees, but he has never held a management position.Riley needs to have a general understanding of what it takes to be a manager. There are many problems in Riley's department.There are no secondary plans to fall back on in case the initial plan fails.Riley also will need to learn how to direct people in such a way that makes them want to do more than the absolute minimum they have to.Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager.He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs, Inc.If Riley were to take this first step up the corporate ladder, he would be classified as a _____.

A) top manager
B) strategic manager
C) tactical manager
D) first-line manager
E) general manager

F) A) and E)
G) A) and D)

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Question 52

Multiple Choice

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If on January 1, 2000, Microsoft stated that by 2010 it wants to have a 75 percent share of the U.S.software market, it is stating a(n) _____.

A) goal
B) objective
C) plan
D) strategy
E) task

F) B) and C)
G) A) and E)

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Question 53

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Top managers probably make up the largest group of managers in most organizations.

Jacinda has to decide which departments will receive budget cuts due to the decrease in company sales.She is acting in her decisional role as _____.

Clarke Tools, concerned about its loss of market share in previous years, has recently implemented several programs to encourage prompt and courteous customer service, employee self-management, and better coordination with suppliers.Clarke Tools is making an effort to achieve

The process of influencing people to work toward a common goal is

Darren Nance of the university career center received word of a job opportunity from a marketing consulting firm, and he passed the e-mail on to all marketing majors.Darren is playing a(n) ____ role.

Conceptual skills refer to the ability to deal effectively with other people, both inside and outside the organization.

Operations managers are concerned strictly with the production of goods, not services.

A manager responsible for facilitating the exchange of products between an organization and its customers through distribution and advertising is known as a(n) ____ manager.

Kelly is in charge of both accounting and investments and all of the employees involved with these functions at her firm.Kelly is a(n) ____ manager.

Dazzle Magazine Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine, where she was in charge of the layout.Always open to new ways of doing things, Rosalea let her staff implement their ideas at times.Rosalea learned firsthand the different roles she had to play as a manager. It always got stressful when the publication deadline neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realize that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine.Based on how Rosalea performed, how would her leadership style best be described?

Coordinating people and the other resources of an organization to achieve the goals of the organization is the process of ______.

Common titles for middle managers are office managers and supervisors.

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.

Harrington Golf Co.states that it will double its employee staff and decrease its advertising budget by 25 percent in order to keep up with its high customer demand.This is part of its ____ plan.

The first step in the managerial decision-making process is to

The ability to see the big picture is at the heart of a manager's interpersonal skills.

The primary functions a manager performs include planning, solving problems, leading and motivating, and controlling.

Which of the following skills may give you an edge in getting an entry-level management position?