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Exam 8: Producing Quality Goods and Services

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Question 1

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Product extension and refinement are expected results of a firm's development and implementation effort.

A) True
B) False

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Question 2

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What is meant by the focus and the magnitude of a conversion process?

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The focus and magnitude of a conversion ...

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Question 3

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What is the purpose of quality control? Why is it important to a firm?

Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, by doing this it is ____ its Oreos line.

When demand exceeds capacity, all of the following are reasonable options for the firm except

A product layout is often referred to as a(n) _____.

Explain how the production of services is different from the production of manufactured goods.

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage?

Form utility is created by converting raw materials, people, finances, and information into finished products.

Robots are especially effective in carrying out creative tasks and assignments.

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

The Acme Toy Company introduced a new electric train, the Silver Bullet, in its Christmas catalog last year.Within four days of the catalog's mailing date, Acme had received phone orders for its entire inventory of trains.Jeff Murrah, the sales manager responsible for the Silver Bullet, was delighted with the product's success.However, his excitement was overshadowed by the ____ cost resulting from lost sales that his division would suffer.

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Technology that is characterized by low initial costs and high operating costs is termed _____.

Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers.Greg is a(n) ____ manager.

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called _____.

To regain market share, many American firms have lowered quality standards.

Deere and Company, the maker of John Deere tractors, was one of the first firms to combine robotics and computer-integrated manufacturing.By doing this, it achieved more efficiently utilized facilities and greater flexibility in production.The method of production that has given Deere these tremendous improvements in operations is known as _____.

Firms that produce only a small number of products tend to have