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Exam 10: Motivating and Satisfying Employees and Teams

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Question 71

Multiple Choice

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The difference between part-time work and job sharing is that

A) a firm saves money by hiring part-timers to do full-time work by classifying them as part-time, but if they classify two half-timers as job sharing, they must pay them more than they would a part-time employee.
B) jobs that are classified as part-time are jobs that can be done in a shorter amount of time than that of a full-time job, whereas job sharing creates one full-time position out of two half-time employees.
C) part-timers work individually-they simply come to work, do their jobs, and leave-whereas people in job-sharing positions work more on teams.
D) part-time work requires people who have more skills than does job sharing, where one person can have certain skills, and the person he job shares with has skills he does not.
E) people in job-sharing positions still receive benefits because they are essentially filling a full-time position, while part-timers do not receive benefits.

F) B) and D)
G) All of the above

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Question 72

Multiple Choice

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At Redbone Co., employees are slowly evaluated and promoted, but they stay around until retirement.Groups make decisions and take responsibility for their decisions.Company control is informal, and everyone is concerned with the general well-being of the other employees.Employees do whatever the company needs at the time rather than following a specific job track.The environment at Redbone Co.most closely aligns with _____.

A) Theory A
B) type J firms
C) Theory X
D) Theory Y
E) type A firms

F) A) and C)
G) A) and B)

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Question 73

Multiple Choice

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Frederick W.Taylor's research led to the emergence of scientific management, which is defined as

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

For employee empowerment to work effectively, management must be involved and must perform all except which of the following functions?

According to Ouchi, American industry is dominated by ____ firms.These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths.

A sales manager has implemented a program for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory.The sales manager has missed the key concept in management by objectives, which is

MBO stands for

Securing the acceptance of top management is the first step in an MBO program.Which of the following is not one of the four remaining steps?

The stage of team development in which a team reaches its full potential is called ______.

Herzberg recognized only two dimensions: motivation and hygiene.

Which of the following is not a type of team?

Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organization.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would make employees more dedicated. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with, and tolerant of, each other. -Refer to Gina Robinson, Inc.If GRI management were to allow employees to work at home for a portion of the work week, which of these practices would they be introducing?

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

Problem-solving teams are created to work together permanently.

What are the benefits and the problems associated with telecommuting?

A team with highly-skilled members organized to bring about important changes is called a(n) _____.

Discuss the five steps of an MBO program.

Job security, health insurance, and safe working conditions are all characteristics of which needs level?

Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organization.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would make employees more dedicated. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with, and tolerant of, each other. -Refer to Gina Robinson, Inc.What type of team did GRI management specifically restrict?