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Job specification is a systematic procedure for studying jobs to determine their various elements and requirements.

A) True
B) False

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The results of an evaluation should be discussed with an employee soon after the evaluation is completed.

A) True
B) False

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The two main purposes of employment applications are to identify candidates for further consideration and to provide background information for interviewers.

A) True
B) False

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A large manufacturing company has found that younger employees tend to have fewer medical problems than workers over 40.Therefore, management decided to hire only workers under 40 to reduce company health insurance costs.This is illegal under the


A) Civil Rights Act of 1964.
B) Occupational Safety and Health Act.
C) Age Discrimination in Employment Act.
D) Equal Pay Act.
E) Older Workers Equal Employment Opportunity Act.

F) A) and E)
G) A) and C)

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Performance feedback is most effective when managers


A) communicate tactfully and honestly with employees being appraised.
B) stress the feedback interview more than the evaluation interview.
C) stress positive performance and downplay negative performance.
D) stress the evaluation interview more than the feedback interview.
E) evaluate their subordinates on a daily basis.

F) D) and E)
G) A) and D)

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The development phase of human resources management consists of two important activities: (1) training and development (2) and


A) job analysis.
B) recruiting.
C) motivating.
D) appraising performance.
E) orientation.

F) A) and B)
G) A) and C)

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At her interview, Andrea Wells is asked to provide three work-related references.What is the biggest drawback of this selection method?


A) The references are likely to be untruthful when contacted by Andrea's prospective employer.
B) The references are unlikely to be able to verify her reasons for leaving her previous employment.
C) This may give away information about Andrea's previous salary, which will unjustly influence the job offer.
D) Because Andrea provided these references, they are likely to make positive remarks about her.
E) This method can help to verify background information, but it is extremely expensive to use.

F) B) and E)
G) B) and C)

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HR Solutions, Inc.(HRSI) HR Solutions, Inc.(HRSI) is a human resources management company that specialises in helping small companies learn the proper ways of handling human resources issues and activities.The company teaches the various activities that are involved in HR management, as well as teaching companies how to plan for the future.HRSI even helps companies downsize without having their reputations suffer.However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition.Another main objective of HRSI is to increase cultural diversity within every organisation that it helps.HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organisation. HRSI is in the process of hiring new employees.This is a critical decision for the company because it is supposed to be the expert on this issue.Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company. -Refer to HR Solutions, Inc.When HRSI helps small companies with the development phase of human resource management, it is involved with which of the following activities?


A) Profit sharing
B) Training
C) Downsizing
D) Determining health benefits
E) Attrition

F) A) and B)
G) A) and C)

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Sally earned a 10 percent increase in her salary and received the entire increase at the beginning of the year, with the stipulation that she would not leave the company in that year.Five months later, she quit her job and went to work for a competitor.She had to return the 10 percent payment she had received because she had violated a rule for


A) lump-sum salary increase.
B) profit sharing.
C) commission.
D) employee benefit.
E) wage compensation.

F) A) and C)
G) A) and E)

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The Employee Retirement Income Security Act of 1974 provides federal insurance for bankrupt retirement plans.It also


A) requires every firm to provide a retirement plan for its employees.
B) regulates the degree to which employees can be exposed to hazardous substances.
C) specifies that if a retirement plan is provided, it must be managed in the best interests of employees.
D) requires all employees to retire by age 70.
E) established the National Labour Relations Board.

F) B) and D)
G) B) and C)

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Activities that increase employee satisfaction such as satisfaction surveys, employee communication programmes, exit interviews, and fair treatment are all part of which phase of the human resources management process?


A) Benefits and compensation
B) Job analysis
C) Developing human resources
D) Maintaining human resources
E) Acquiring human resources

F) B) and E)
G) C) and E)

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Usually, management sets employees' pay levels higher than at comparable firms.

A) True
B) False

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New employees at Disney World in Orlando spend their first several days learning what it means to be a "cast member" by studying the traditions that are Disney.This is called


A) pre-employment testing.
B) recruitment.
C) internal recruitment.
D) an orientation process.
E) compensation.

F) None of the above
G) B) and E)

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The Equal Pay Act applies directly to


A) discrimination based on age.
B) selection and promotion.
C) employee health and safety.
D) equal pay for equal work.
E) relations between a firm and a union.

F) C) and D)
G) A) and B)

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Jefferson, Inc.(JI) Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees. JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed. -Refer to Jefferson, Inc.If JI management discovers that its female employees generally make less than its male employees, it may want to study the ____ of positions occupied by men and women.


A) job analysis
B) monthly salary
C) comparable worth
D) incentive payments
E) hourly wages

F) A) and C)
G) All of the above

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An indirect reward given in addition to an employee's regular pay is known as


A) profit sharing.
B) a lump-sum salary increase.
C) an employee benefit.
D) pay for time not worked.
E) commission.

F) A) and E)
G) B) and C)

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A performance appraisal serves all of the following purposes except which of the following?


A) It lets workers know how well they are doing.
B) It allows the employee to see where he or she ranks against all the other employees in the company.
C) It provides an effective basis for distributing rewards.
D) It lets workers know how they can do better in the future.
E) It helps the organisation monitor its employee selection, training, and development activities.

F) All of the above
G) C) and D)

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Lois walked into ABC Company to pick up an application for a secretarial job.When she asked about the duties and working conditions, the busy receptionist handed her a document that gave her a clear picture of the position.The receptionist gave Lois a job


A) description.
B) specification.
C) analysis.
D) orientation.
E) inventory.

F) A) and E)
G) C) and E)

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The city government of St.Louis wants to be certain that its employment tests are legal.Therefore, it will be careful to use


A) only personality tests.
B) only OSHA-approved tests.
C) tests approved by the city council, the highest local law-making body.
D) tests that are valid predictors of personality.
E) tests that are valid predictors of on-the-job performance.

F) D) and E)
G) A) and B)

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In human resources management, job evaluation means that managers evaluate each employee on how well he or she is performing assigned tasks.

A) True
B) False

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