Question 1

Miyuki is a financial analyst for a health care company in Phoenix.Her husband is transferred to Atlanta, but Miyuki's employer allows her to keep her job and work from her new home in Atlanta.Miyuki has to travel back to Phoenix for one week every other month to meet in person with company officials.This arrangement is called

Accepted Answer

A)   flextime.
B)   part-time.
C)   self-managed work.
D)   telecommuting.
E)   long-distance empowerment.F) B) and C)
G) A) and E)

Question 2

Maslow's theory explains how to motivate people with money.

Accepted Answer

A) True 
 B)False

Question 3

Determining how the work environment affects productivity was the original objective of

Accepted Answer

A)   Taylor's scientific management.
B)   the Hawthorne studies.
C)   McGregor's Theory X and Theory Y.
D)   Herzberg's theory.
E)   Maslow's hierarchy of needs.F) A) and D)
G) None of the above

Question 4

All of the following are assumptions of Theory Y except

Accepted Answer

A)   people will work toward goals to which they are committed.
B)   work is an important part of people's lives.
C)   managers must coerce and control workers to achieve organisational goals.
D)   organisations generally do not make full use of their human resources.
E)   people often seek out and willingly accept responsibility.F) C) and D)
G) None of the above

Question 5

Sleep relates most directly to which level of need?

Accepted Answer

A)   Esteem
B)   Self-actualisation
C)   Physiological
D)   Social
E)   SafetyF) None of the above
G) B) and D)

Question 6

At midyear, Lilliana, the manager of a store, realises that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates.Lilliana is in what stage of the MBO process?

Accepted Answer

A)   One
B)   Two
C)   Three
D)   Four
E)   FiveF) None of the above
G) D) and E)

Question 7

According to Ouchi, industry is dominated by ____ firms.These firms emphasise short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialised career paths.

Accepted Answer

A)   type X
B)   type Y
C)   type Z
D)   type A
E)   type JF) A) and E)
G) B) and E)

Question 8

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Accepted Answer

A) True 
 B)False

Question 9

A sales manager has implemented a programme for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory.The sales manager has missed the key concept in management by objectives, which is

Accepted Answer

A)   reducing the paperwork involved in the MBO process.
B)   a mutual understanding of the punishment to be given if the salesperson does not meet the goal set by the sales manager.
C)   mutual goal setting between the sales manager and the salesperson.
D)   documentation of the sales quota in the salesperson's personnel file.
E)   ensuring that the economy can support the sales quota assigned.F) None of the above
G) A) and D)

Question 10

The motivation-hygiene theory was developed by

Accepted Answer

A)   Herzberg.
B)   McGregor.
C)   Maslow.
D)   Taylor.
E)   Hawthorne.F) B) and C)
G) A) and B)

Question 11

The assumptions underlying Theory X generally agree with Frederick W.Taylor's concepts of scientific management.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is one of Herzberg's hygiene factors?

Accepted Answer

A)   Achievement
B)   Working conditions
C)   Recognition
D)   Responsibility
E)   AdvancementF) All of the above
G) A) and C)

Question 13

When Sara was recognised by the store manager at a store meeting for exceeding all of her past year's objectives and when the announcement of her promotion to assistant store manager was made, which need of hers was filled?

Accepted Answer

A)   Safety
B)   Physiological
C)   Social
D)   Esteem
E)   Self-actualisationF) B) and E)
G) A) and B)

Question 14

MBO stands for

Accepted Answer

A)   managing by organising.
B)   management by objectives.
C)   management by others.
D)   motivation by objective.
E)   management by orders.F) A) and E)
G) A) and B)

Question 15

Garrett Enterprise
Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary.
He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful.
Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated.
Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviours and punish anything that was considered bad behaviour.While this may not be the best option, Mr.Smith believes that it may work for the near future.
-Refer to Garrett Enterprise.What type of employees does Garrett Enterprise currently have?

Accepted Answer

A)   Theory Z
B)   Theory V
C)   Theory Y
D)   Theory X
E)   Theory WF) C) and D)
G) None of the above

Question 16

Virtual teams are unassigned teams of friends within an organisation.

Accepted Answer

A) True 
 B)False

Question 17

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following forms of reinforcement is considered the most effective?

Accepted Answer

A)   Positive reinforcement
B)   Continual, repetitive reinforcement
C)   Negative reinforcement
D)   Extinction
E)   Disciplinary reinforcementF) A) and D)
G) C) and D)

Question 19

A growing number of companies are organising their workforces into teams.

Accepted Answer

A) True 
 B)False

Question 20

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Accepted Answer

A) True 
 B)False

Exam 10: Employee Motivation and Team Building

Virtual teams are unassigned teams of friends within an organisation.

Correct Answer
verified

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Correct Answer
verified

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Correct Answer
verified

A growing number of companies are organising their workforces into teams.

Correct Answer
verified

Correct Answer
verified

At midyear, Lilliana, the manager of a store, realises that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates.Lilliana is in what stage of the MBO process?

Correct Answer
verified

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Correct Answer
verified

According to Ouchi, industry is dominated by ____ firms.These firms emphasise short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialised career paths.

Correct Answer
verified

Sleep relates most directly to which level of need?

Correct Answer
verified

Maslow's theory explains how to motivate people with money.

Correct Answer
verified

Correct Answer
verified

All of the following are assumptions of Theory Y except

Correct Answer
verified

Determining how the work environment affects productivity was the original objective of

Correct Answer
verified

The assumptions underlying Theory X generally agree with Frederick W.Taylor's concepts of scientific management.

Correct Answer
verified

MBO stands for

Correct Answer
verified

Which of the following is one of Herzberg's hygiene factors?

Correct Answer
verified

When Sara was recognised by the store manager at a store meeting for exceeding all of her past year's objectives and when the announcement of her promotion to assistant store manager was made, which need of hers was filled?

Correct Answer
verified

The motivation-hygiene theory was developed by

Correct Answer
verified

Which of the following forms of reinforcement is considered the most effective?

Correct Answer
verified

A sales manager has implemented a programme for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory.The sales manager has missed the key concept in management by objectives, which is

Correct Answer
verified

Exam 10: Employee Motivation and Team Building

Virtual teams are unassigned teams of friends within an organisation.

Correct AnswerverifiedShow Answer

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Correct AnswerverifiedShow Answer

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Correct AnswerverifiedShow Answer

A growing number of companies are organising their workforces into teams.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

At midyear, Lilliana, the manager of a store, realises that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates.Lilliana is in what stage of the MBO process?

Correct AnswerverifiedShow Answer

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Correct AnswerverifiedShow Answer

According to Ouchi, industry is dominated by ____ firms.These firms emphasise short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialised career paths.

Correct AnswerverifiedShow Answer

Sleep relates most directly to which level of need?

Correct AnswerverifiedShow Answer

Maslow's theory explains how to motivate people with money.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

All of the following are assumptions of Theory Y except

Correct AnswerverifiedShow Answer

Determining how the work environment affects productivity was the original objective of

Correct AnswerverifiedShow Answer

The assumptions underlying Theory X generally agree with Frederick W.Taylor's concepts of scientific management.

Correct AnswerverifiedShow Answer

MBO stands for

Correct AnswerverifiedShow Answer

Which of the following is one of Herzberg's hygiene factors?

Correct AnswerverifiedShow Answer

When Sara was recognised by the store manager at a store meeting for exceeding all of her past year's objectives and when the announcement of her promotion to assistant store manager was made, which need of hers was filled?

Correct AnswerverifiedShow Answer

The motivation-hygiene theory was developed by

Correct AnswerverifiedShow Answer

Which of the following forms of reinforcement is considered the most effective?

Correct AnswerverifiedShow Answer

A sales manager has implemented a programme for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory.The sales manager has missed the key concept in management by objectives, which is

Correct AnswerverifiedShow Answer

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