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Exam 4: Product and Service Design

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Question 21

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Which one of the following is not a factor of successful product and service design?

A) Be aware of what the competitors are doing.
B) Be aware of what customers want.
C) Know what government regulations are.
D) Use computerized design techniques.
E) Know what new technologies are available.

F) D) and E)
G) B) and D)

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Question 22

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An electrical appliance will not work unless component QK does. Component QK's reliability is 0.95. Every other part of the appliance is 100 percent reliable. What would the reliability of the appliance be if a backup QK were added?

A) 0.95
B) 0.9975
C) 0.9025
D) 0.9205
E) 0.9795

F) A) and B)
G) None of the above

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Question 23

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A formal way to ensure customer requirements are factored into the product and service development process is:

Reliability is frequently defined as the probability that a product or system will function when activated.

As the quantity of components increases in a system, the overall system reliability _____.

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

One way to increase overall reliability of a system is to add parts that increase redundancy in the system.

Remanufacturing refers to replacing worn-out components of old products to extend the products' useful life.

Applied research has the objective of achieving commercial applications for new ideas.

Global teams provide diversity while eliminating conflicts and miscommunication.

One of the main advantages of standardization is that it increases the potential variety of products.

Service design often must take into account the degree of customer contact required.

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

The term "standardization" is closely associated with:

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Which of the following is not one of the phases of product design and development?

Availability _____ as the mean time between failure _____.

Which of the following statements about CAD is not true?

Suppose a given control unit fails, on average, every 12,000 hours. It takes an average of 900 hours to repair and reboot this unit. The repair/reboot procedures for this unit are being reconfigured. By how much would average repair/reboot time need to be reduced to increase availability by 5 percent (assuming the control unit's average life remains unchanged) ?

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.