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The combination of activities that represent everything a firm can do to influence demand for its good, service, or idea is called the ________ ________.

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A ________ is the set of companies that allows products to flow from the source to the consumers, whereas ________ is the actual management process of planning, implementing, and controlling such flow.


A) supply chain; logistics
B) channels; supervising
C) logistics; management
D) logistics; supple chain
E) supply chain; supervising

F) None of the above
G) A) and C)

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According to your text, what is the most basic concept in marketing?


A) satisfying the needs of stakeholders
B) streamlining production costs to generate maximum profits
C) determining the best advertising outlet for a product
D) determining the difference between consumer needs and wants
E) getting all members of an organization to agree on a marketing plan

F) All of the above
G) B) and E)

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The four Ps are more formally referred to as the marketing


A) concept.
B) mix.
C) dimensions.
D) matrix.
E) framework.

F) D) and E)
G) C) and D)

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What type of human need is shaped by personality, culture, or buying situation?


A) a necessity
B) a want
C) a craving
D) a demand
E) an emergency

F) A) and C)
G) All of the above

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Having an efficient supply chain is directly related to which element of value?


A) creating value
B) communicating value
C) marketing value
D) delivering value
E) forecasting value

F) None of the above
G) A) and D)

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After listening to customer requests for more travel routes to midwestern cities, Econo Airlines has added routes to both Columbus and Indianapolis. By providing its customers with benefits that meet their needs, Econo Airlines is providing


A) customer value.
B) benefit segmentation.
C) a marketing mix.
D) benefit marketing.
E) customer service.

F) B) and D)
G) A) and B)

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The practice of measuring, managing, and analyzing market performance is referred to as logistics.

A) True
B) False

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In marketing, an exchange refers to


A) updating or replacing a nonprofitable product in hopes of generating more revenue.
B) buyers and sellers trading things of value so that each is better off as a result.
C) replacing a noneffective form of advertising for a more effective one.
D) the money paid by a consumer for a product or service.
E) two people bartering products and services for other products and services.

F) A) and B)
G) B) and E)

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The activity of buyers and sellers trading things of value so that each is better off as a result is referred to as


A) merchandising.
B) a marketing interchange.
C) an exchange.
D) bartering.
E) personal selling.

F) None of the above
G) D) and E)

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E

The linked set of companies that perform or support the delivery of a company's products to customers is referred to as the _________ _________.

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supply chain

What term is used to describe the increasingly interconnected nature of the world economy?


A) relationship marketing
B) internationalization
C) globalization
D) the marketing mix
E) the World Wide Web

F) A) and E)
G) A) and C)

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The marketing concept is a strategy that utilizes all aspects of marketing in order to satisfy customer needs.

A) True
B) False

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Regardless of market conditions, most new products introduced in the marketplace are successful.

A) True
B) False

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The element of the marketing mix that is also known as distribution is


A) price.
B) profit.
C) promotion.
D) place.
E) product.

F) A) and C)
G) A) and D)

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The marketing concept strategy was short lived, giving way to what is the dominant strategy in today's marketplace, that of sales orientation.

A) True
B) False

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There are ________ steps in the ethical decision-making framework.

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eight

As a way to measure, manage, and analyze performance, marketing _________ is an essential tool for helping organizations make better decisions.

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Which era in the history of marketing began in the early years of the United States and lasted until the mid-1920s when the growth in production outpaced consumer demand?


A) sales orientation
B) marketing concept
C) customer orientation
D) relationship marketing
E) production orientation

F) None of the above
G) All of the above

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The question, "Should jobs be outsourced to other members of the supply chain?" relates to the ________ element of the marketing mix.

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