Question 1

The end result of prolonged periods of stress without relief is often ________.

Accepted Answer

The answer of The end result of prolonged periods of...

Question 2

Which of the following is not a potential effect of ongoing stress?

Accepted Answer

A)   Increased risk for diabetes
B)   High blood pressure
C)   Elevated risk for developing asthma
D)   Increased risk for developing cancer
E)   Elevated resistance to coldsF) C) and E)
G) A) and B)

Question 3

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.

Accepted Answer

A)   flexibility
B)   acceptance of criticism
C)   integrity
D)   growth
E)   responsibilityF) A) and B)
G) B) and D) D

Question 4

One of the effects of good time management is ____.

Accepted Answer

A)   increasing your personal stress
B)   being overly busy
C)   eliminating the stress of work overload
D)   achieving less during the workday
E)   having less time for your personal lifeF) A) and E)
G) D) and E)

Question 5

Being on time for work every day is the professional behavior of ________.

Accepted Answer

The answer of Being on time for work every day...

Question 6

The first step in the problem solving process is to ____.

Accepted Answer

A)   analyze the potential solutions and strategies
B)   identify the problem and define it clearly
C)   clearly identify the objectives to be achieved
D)   implement the strategy that appears to be the best solution
E)   identify the potential effects of the problemF) None of the above
G) A) and C) B

Question 7

Which of the following is not one of the stages that lead to burnout?

Accepted Answer

A)   Full-scale burnout phase
B)   Honeymoon phase
C)   Phoenix phenomenon
D)   Boredom phase
E)   Brownout phaseF) A) and B)
G) A) and C)

Question 8

The ability to learn, retain, and process information is ________.

Accepted Answer

The answer of The ability to learn, retain, and process...

Question 9

Which of the following is not an example of a hard skill?

Accepted Answer

A)   Scheduling appointments
B)   Interviewing patients
C)   Being honest
D)   Taking vital signs
E)   Coding for insurance purposesF) A) and D)
G) A) and E)

Question 10

Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?

Accepted Answer

A)   Integrity
B)   Empathy
C)   Growth
D)   Punctuality
E)   ComprehensionF) C) and E)
G) All of the above

Question 11

The minimum proficiencies necessary to do a job are known as ____.

Accepted Answer

A)   hard skills
B)   competency skills
C)   soft skills
D)   diploma skills
E)   dependent skillsF) A) and B)
G) D) and E)

Question 12

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

Accepted Answer

A)   Comprehension
B)   Critical thinking
C)   Empathy
D)   Teamwork
E)   IntegrityF) A) and B)
G) B) and D)

Question 13

When a patient has a stroke in a physician's waiting room, it is essential for the medical assistant to first ____.

Accepted Answer

A)   ask the other patients what happened
B)   yell for help
C)   remain calm
D)   document the details of the incident
E)   call an ambulanceF) B) and E)
G) B) and D)

Question 14

People who are the highest achievers both personally and professionally are generally those who use ________ management techniques routinely.

Accepted Answer

The answer of People who are the highest achievers both...

Question 15

Other words for ________ include perseverance and tenacity.

Accepted Answer

The answer of Other words for ________ include perseverance and...

Question 16

What is the term for the ability to identify with and understand another person's feelings?

Accepted Answer

A)   Empathy
B)   Commiseration
C)   Sympathy
D)   Experience
E)   RationalizationF) A) and E)
G) D) and E)

Question 17

A medical assistant demonstrates ____ when deciding an unscheduled patient with chest pain should see the doctor before a scheduled patient.

Accepted Answer

A)   inappropriate behavior
B)   preferential treatment
C)   professional judgment
D)   little compassion
E)   persistenceF) B) and E)
G) A) and C)

Question 18

Another term for critical thinking is ________.

Accepted Answer

The answer of Another term for critical thinking is ________....

Question 19

Your first impression on your patients, coworkers, and physicians is your ____.

Accepted Answer

A)   appearance
B)   technical expertise
C)   credentials
D)   professional behavior
E)   work qualityF) A) and B)
G) A) and C) A

Question 20

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of ________.

Accepted Answer

The answer of Showing concern and appropriate attention for a...

Exam 3: Professionalism and Success

The end result of prolonged periods of stress without relief is often ________.

Correct Answer
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Which of the following is not a potential effect of ongoing stress?

Correct Answer
verified

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.

Correct Answer
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D

One of the effects of good time management is ____.

Correct Answer
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Being on time for work every day is the professional behavior of ________.

Correct Answer
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The first step in the problem solving process is to ____.

Correct Answer
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B

Which of the following is not one of the stages that lead to burnout?

Correct Answer
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The ability to learn, retain, and process information is ________.

Correct Answer
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Which of the following is not an example of a hard skill?

Correct Answer
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Correct Answer
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The minimum proficiencies necessary to do a job are known as ____.

Correct Answer
verified

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

Correct Answer
verified

When a patient has a stroke in a physician's waiting room, it is essential for the medical assistant to first ____.

Correct Answer
verified

People who are the highest achievers both personally and professionally are generally those who use ________ management techniques routinely.

Correct Answer
verified

Other words for ________ include perseverance and tenacity.

Correct Answer
verified

What is the term for the ability to identify with and understand another person's feelings?

Correct Answer
verified

A medical assistant demonstrates ____ when deciding an unscheduled patient with chest pain should see the doctor before a scheduled patient.

Correct Answer
verified

Another term for critical thinking is ________.

Correct Answer
verified

Your first impression on your patients, coworkers, and physicians is your ____.

Correct Answer
verified
A

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of ________.

Correct Answer
verified

Exam 3: Professionalism and Success

The end result of prolonged periods of stress without relief is often ________.

Correct AnswerverifiedShow Answer

Which of the following is not a potential effect of ongoing stress?

Correct AnswerverifiedShow Answer

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.

Correct AnswerverifiedD

One of the effects of good time management is ____.

Correct AnswerverifiedShow Answer

Being on time for work every day is the professional behavior of ________.

Correct AnswerverifiedShow Answer

The first step in the problem solving process is to ____.

Correct AnswerverifiedB

Which of the following is not one of the stages that lead to burnout?

Correct AnswerverifiedShow Answer

The ability to learn, retain, and process information is ________.

Correct AnswerverifiedShow Answer

Which of the following is not an example of a hard skill?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The minimum proficiencies necessary to do a job are known as ____.

Correct AnswerverifiedShow Answer

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

Correct AnswerverifiedShow Answer

When a patient has a stroke in a physician's waiting room, it is essential for the medical assistant to first ____.

Correct AnswerverifiedShow Answer

People who are the highest achievers both personally and professionally are generally those who use ________ management techniques routinely.

Correct AnswerverifiedShow Answer

Other words for ________ include perseverance and tenacity.

Correct AnswerverifiedShow Answer

What is the term for the ability to identify with and understand another person's feelings?

Correct AnswerverifiedShow Answer

A medical assistant demonstrates ____ when deciding an unscheduled patient with chest pain should see the doctor before a scheduled patient.

Correct AnswerverifiedShow Answer

Another term for critical thinking is ________.

Correct AnswerverifiedShow Answer

Your first impression on your patients, coworkers, and physicians is your ____.

Correct AnswerverifiedA

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of ________.

Correct AnswerverifiedShow Answer

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D

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B

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A

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