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Exam 7: Outlook

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Question 21

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The more ____________________ you have about a business contact, the better you can provide personalized service.

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informatio...

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Question 22

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You can use the ____________________ tab to refine your search by specifying a name or phone number, for example.

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Question 23

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A message's ____ advises the recipient on how to treat the contents of the message.

____ is a communications protocol for incoming email.

A(n) ____________________ signals an end to an email message using words such as "Thank you" or "Regards."

The benefit of displaying a(n) ____ in Outlook is the ability to combine feeds from multiple web sources in one place.

If you want to see tasks listed with their markings of High, Normal, and Low, you can display the tasks in the ____ view.

Outlook offers three message formats: HTML, Plain Text, and Rich Text.

____________________ is useful when you would like to see multiple calendars so that you can check for overlapping items.

A printed copy of an email should not be counted on as a backup.

While a task is in progress, you can send ____________________ reports to other people.

Diane notices a blue wavy underline in her email message.What does this indicate about the underlined text?

When setting up an email account, you need to know basic information such as the email address and signature._________________________

If you have several colleagues at work who you email frequently, you can add them to a(n) ____________________.

The appointment area contains a ____.

When text is entered into a note, it is saved automatically with the ____________________ shown at the bottom of the note.

When you forward a task, you are forwarding a copy of the task to the person who can add it to their ____________________ list for tracking.

Tom wants to show his time as busy during the annual two-day tournament.Does he need to change the appointment status for the tournament's calendar item, or can he use the default status?

Many email users prefer to reply to a message without including the original email message along with their response.

When you schedule a(n) ____, its description appears in a small banner below the day heading.