Question 1

Which of the following is NOT a nonverbal cue category?

Accepted Answer

A)   Artifacts
B)   Use of space
C)   Use of time
D)   NoiseE) All of the above
F) C) and D)

Question 2

What are the three types of grapevine employees?

Accepted Answer

isolates
l...

Question 3

Which of the following is NOT a method for handling communication overload?

Accepted Answer

A)   Use of a gatekeeper
B)   Omission
C)   Use of multiple channels
D)   AssimilationE) A) and B)
F) A) and C)

Question 4

If you made an oral presentation to your class on styles of listening, who would most likelyremember the number of listening styles?

Accepted Answer

A)   Leisure listeners
B)   Inclusive listeners
C)   Stylistic listeners
D)   Technical listenersE) C) and D)
F) None of the above

Question 5

What are the six listening styles?

Accepted Answer

leisure
inclusive
st...

Question 6

Visitors to offices that use _____ perceive the offices to be more comfortable and their occupants more friendly and trustworthy.

Accepted Answer

A)   closed desk arrangements
B)   a uniform plan
C)   cubicles
D)   open desk arrangementsE) None of the above
F) All of the above

Question 7

A top executive never receives negative information from her staff. This is known as _______ and is a disadvantage of_____ communication.

Accepted Answer

A)   proximity effect / downward
B)   MUM effect / horizontal
C)   MUM effect / serial
D)   proximity / serialE) C) and D)
F) None of the above

Question 8

An administrative assistant who screens an executive's phone calls, opens his mail, and keeps rack of his appointments, exemplifies which approach to handling communication overload?

Accepted Answer

A)   Omission
B)   queuing
C)   Escape
D)   use of a gatekeeperE) C) and D)
F) B) and D)

Question 9

Raul's desk is located in a cubicle next to 30 other cubicles. Raul's company uses a ______ to design its office.

Accepted Answer

A)   freestanding
B)   uniform plan
C)   free-form work station plan
D)   portable office approachE) All of the above
F) A) and D)

Question 10

Which of the following is NOT an advantage of email?

Accepted Answer

A)   Increased documentation
B)   Timely exchange of information
C)   Increased productivity
D)   Increased use of nonverbal cuesE) B) and D)
F) B) and C)

Question 11

What the receiver actually hears refers to ____ of the message; how this information is interpreted refers to ____ of the message.

Accepted Answer

A)   reception/encoding
B)   reception/decoding
C)   transmission/decoding
D)   encoding/decodingE) None of the above
F) B) and C)

Question 12

Which of the following methods of downward communication is often lengthy and difficult to understand?

Accepted Answer

A)   Memos
B)   Telephone calls
C)   Policy manuals
D)   EmailE) A) and B)
F) All of the above

Question 13

Information that is _____ has been modified to fit an individual's existing beliefs and knowledge.

Accepted Answer

A)   leveled
B)   assimilated
C)   omitted
D)   sharpenedE) B) and D)
F) A) and C)

Question 14

______ listeners listen for the main ideas in communication whereas ______ listeners listen to the way communication is spoken.

Accepted Answer

A)   Inclusive / stylistic
B)   Leisure / stylistic
C)   Empathic / technical
D)   Nonconforming / stylisticE) A) and C)
F) A) and D)

Question 15

Which of the following is NOT a method to facilitate upward communication?

Accepted Answer

A)   Complaint box
B)   Bulletin board
C)   Ombudsperson
D)   Attitude surveyE) None of the above
F) A) and B)

Question 16

Research indicates that we retain 25% of information presented in meetings 48 hours after themeeting. The inability to retain this information is influenced by:

Accepted Answer

A)   memory loss
B)   how well we listen to the information
C)   our listening style
D)   all of these are influencesE) A) and B)
F) All of the above

Question 17

What are the four grapevine patterns?

Accepted Answer

single str...

Question 18

When one employee passes information to another, who passes the information to another, they are using what type of grapevine pattern?

Accepted Answer

A)   Cluster grapevine
B)   Single strand
C)   Probability
D)   GossipE) None of the above
F) B) and C)

Question 19

Ms. Smith often misses the main point of a communication because she is interested in only the facts and main detail. She is a(an)  _____ listener.

Accepted Answer

A)   nonconforming
B)   empathic
C)   technical
D)   stylisticE) All of the above
F) None of the above

Question 20

A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication.

Accepted Answer

A)   policy manual / downward
B)   employee handbook / downward
C)   policy manual / upward
D)   employee handbook / upwardE) A) and D)
F) A) and C)

Exam 11: Organizational Communication.

What are the six listening styles?

Correct Answerverifiedleisureinclusivest...View AnswerShow Answer

Visitors to offices that use _____ perceive the offices to be more comfortable and their occupants more friendly and trustworthy.

Correct AnswerverifiedShow Answer

Information that is _____ has been modified to fit an individual's existing beliefs and knowledge.

Correct AnswerverifiedShow Answer

Research indicates that we retain 25% of information presented in meetings 48 hours after themeeting. The inability to retain this information is influenced by:

Correct AnswerverifiedShow Answer

A top executive never receives negative information from her staff. This is known as _______ and is a disadvantage of_____ communication.

Correct AnswerverifiedShow Answer

Raul's desk is located in a cubicle next to 30 other cubicles. Raul's company uses a ______ to design its office.

Correct AnswerverifiedShow Answer

An administrative assistant who screens an executive's phone calls, opens his mail, and keeps rack of his appointments, exemplifies which approach to handling communication overload?

Correct AnswerverifiedShow Answer

What are the four grapevine patterns?

Correct Answerverifiedsingle str...View AnswerShow Answer

Which of the following is NOT an advantage of email?

Correct AnswerverifiedShow Answer

If you made an oral presentation to your class on styles of listening, who would most likelyremember the number of listening styles?

Correct AnswerverifiedShow Answer

Which of the following is NOT a method to facilitate upward communication?

Correct AnswerverifiedShow Answer

What are the three types of grapevine employees?

Correct Answerverifiedisolatesl...View AnswerShow Answer

Which of the following is NOT a method for handling communication overload?

Correct AnswerverifiedShow Answer

Which of the following is NOT a nonverbal cue category?

Correct AnswerverifiedShow Answer

What the receiver actually hears refers to ____ of the message; how this information is interpreted refers to ____ of the message.

Correct AnswerverifiedShow Answer

______ listeners listen for the main ideas in communication whereas ______ listeners listen to the way communication is spoken.

Correct AnswerverifiedShow Answer

Ms. Smith often misses the main point of a communication because she is interested in only the facts and main detail. She is a(an) _____ listener.

Correct AnswerverifiedShow Answer

When one employee passes information to another, who passes the information to another, they are using what type of grapevine pattern?

Correct AnswerverifiedShow Answer

A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication.

Correct AnswerverifiedShow Answer

Which of the following methods of downward communication is often lengthy and difficult to understand?

Correct AnswerverifiedShow Answer

Correct Answer
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leisure
inclusive
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A top executive never receives negative information from her staff. This is known as ___ and is a disadvantage of_ communication.

Correct Answer
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single str...
View Answer

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isolates
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What the receiver actually hears refers to of the message; how this information is interpreted refers to of the message.

Correct Answer
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listeners listen for the main ideas in communication whereas listeners listen to the way communication is spoken.

Correct Answer
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Correct Answer
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Correct Answer
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A contains all of the specific rules under which an organization operates and is a method of __ communication.

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Correct Answer
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