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Exam 8: Designing and Evaluating Training Systems.

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Question 1

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Nagy Enterprises had a 32% increase in sales after sending its employees to the Reilly School of Sales. However, without the use of a control group, it is difficult to determine if:

A) the money was spent wisely
B) the 32% increase was actually due to the training
C) the increase was due to outside factors
D) the trainees actually learned anything

E) B) and C)
F) All of the above

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Question 2

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On average, organizations annually spend about _____ per employee on training.

A) $200
B) $1,100
C) $5,600
D) $5,600.

E) All of the above
F) A) and C)

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Question 3

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What are the three major methods for determining training needs?

Whatever the method used, a simulation exercise can only be effective if it _______.

An advantage of holding a training session off-site is:

What are five training methods that involve sample job performance?

Practicing a task even after it has been successfully learned refers to:

With the critical incident methods of needs assessment, job dimensions with ______ should be targeted for future training.

If an organization provided the same training program twice a week, it would make sense for the training to be conducted by:

What three factors affect the effectiveness of incentives?

An organization requires its managers to "get away" for a few days and participate in a training program designed to increase their effectiveness as managers. Following the training program, managers often feel the training program was worthwhile; however, it is not uncommon for these managers to return to their operations and perform their old habits while ignoring the recently presented principles. This scenario is related to the issue of:

There is a _____ correlation between how well employees liked a training program and how much they learned.

Which of the following types of needs analysis has the purpose of determining factors that either facilitate or inhibit training effectiveness?

Which of the following training methods is best for learning interpersonal skills?

Feedback works best when it is given in _____ amounts and ______ feedback is provided.

For two days prior to "opening," employees in a Food and Beverage Department actually take orders, prepare food, serve meals, and compute check totals for other employees posing as tourists. These exercises allow the staff members to work in an environment that closely resembles the actual work environment. These exercises are referred to as:

Employees who are paid for learning specialized skills are participants in a ____ skill plan.

Having trainees evaluate how much they learned from and enjoyed a training program?taps which of the following criteria?

An organization decides to send cashiers who have a high incidence of shortages on the job to a retraining program in order to correct this problem. This practice demonstrates which type of needs analysis?

According to your text, _______ are a good training method for teaching analysis and synthesis skills.