Question 1

Agreement in performance ratings is highest between:

Accepted Answer

A)   two supervisors
B)   two peers
C)   two subordinates
D)   peers and subordinatesE) A) and B)
F) A) and C)

Question 2

If an employee was to produce a work product of a quality level above the organization's standards, it technically would be called _______.

Accepted Answer

A)   an error
B)   good worker output
C)   self initiative
D)   none of theseE) A) and D)
F) A) and C) A

Question 3

Promoting employees until they reach their highest level of incompetence is called the:

Accepted Answer

A)   Anderson criteria
B)   paradoxical shift
C)   attribution error
D)   Peter PrincipalE) B) and D)
F) All of the above

Question 4

According to your text, the greatest problem with all of the employee comparison methods is that they do not provide information about _______.

Accepted Answer

A)   the employee's motivation
B)   how well an employee is actually doing
C)   work related behaviors
D)   there are no problems with this methodE) A) and C)
F) A) and B)

Question 5

An employee's attendance can be separated into several different criteria. According to your text, which of the following is NOT a criteria used to measure attendance?

Accepted Answer

A)   Absenteeism
B)   Resignations
C)   Tardiness
D)   TenureE) A) and D)
F) B) and D)

Question 6

Which of the following rating scales have been most criticized because of their susceptibility to rating errors such as halo and leniency?

Accepted Answer

A)   Behavioral anchored rating scale
B)   Behavioral observation scale
C)   Graphic rating scale
D)   Forced choice rating scaleE) C) and D)
F) A) and B)

Question 7

Which of the following is the most important use of performance evaluation results?

Accepted Answer

A)   Employee compensation
B)   Employee promotion
C)   Employee training and feedback
D)   Personnel researchE) B) and C)
F) A) and D)

Question 8

An employee's ratings on the dimension of initiative are highly correlated with all of the other performance appraisal dimensions (e.g., cooperation, job accomplishment, job knowledge) . Which type of rating error may be occurring?

Accepted Answer

A)   Central tendency error
B)   Strictness error
C)   Halo error
D)   Proximity errorE) All of the above
F) A) and C)

Question 9

_____ ratings have been successful in predicting future success of promoted employees but/and are _____ in organizations.

Accepted Answer

A)   Customer and subordinate / seldom used
B)   Peer / seldom used
C)   Self-appraisal / seldom used
D)   self-appraisal / often usedE) A) and D)
F) A) and C)

Question 10

Which performance appraisal method assumes that employee performance is normally distributed?

Accepted Answer

A)   Rank order
B)   Paired comparison
C)   Forced distribution
D)   Forced choice ratingE) A) and B)
F) All of the above C

Question 11

With the _______ method, a predetermined percentage of employees are placed into one of five categories.

Accepted Answer

A)   paired comparison
B)   forced distribution
C)   rank order
D)   behavioral anchored rating scaleE) B) and D)
F) A) and D)

Question 12

Which of the following performance appraisal approaches focus on employees' attributes such as their dependability, assertiveness, and friendliness?

Accepted Answer

A)   Competency focus
B)   Goal focus
C)   Task focus
D)   Trait focusE) C) and D)
F) B) and C)

Question 13

Which of the following is true about evaluating employee performance?

Accepted Answer

A)   Most performance appraisal systems are successful
B)   Most organizations have specific goals for their appraisal systems
C)   360-degree feedback is best used for developmental purposes
D)   All three are trueE) C) and D)
F) None of the above

Question 14

Meta-analysis results indicate that objective and subjective measures of performance:

Accepted Answer

A)   are slightly correlated (r = .39) 
B)   are highly correlated (r = .80) 
C)   are not correlated (r = .02) 
D)   can never be correlatedE) A) and B)
F) A) and C)

Question 15

Quality of work is usually measured in terms of _______, which are defined as deviations froma standard.

Accepted Answer

A)   errors
B)   relevant job behaviors
C)   attendance
D)   all of theseE) None of the above
F) B) and C)

Question 16

The ____ affects the quality of ratings provided by raters.

Accepted Answer

A)   amount of stress in the rater's environment
B)   the feelings the rater has toward the ratee
C)   the race of the rater and the ratee
D)   all of these are factorsE) B) and C)
F) None of the above

Question 17

If an employee is to be terminated, when is the best time to inform the employee?

Accepted Answer

A)   Monday afternoon
B)   Friday morning
C)   Friday afternoon
D)   The day doesn't really matterE) All of the above
F) A) and B)

Question 18

Progressive discipline is especially important if a ______ employee violates a company rule.

Accepted Answer

A)   senior
B)   new
C)   private sector
D)   poor performingE) None of the above
F) A) and C) A

Question 19

Which of the following is NOT true about rater training?

Accepted Answer

A)   Most organizations spend considerable time training supervisors how to rate performance
B)   Frame-of-reference training is an effective form of rater training
C)   Training increases employee satisfaction with ratings
D)   All three are trueE) A) and D)
F) All of the above

Question 20

Documentation helps reduce the effects of all the following except ______.

Accepted Answer

A)   first impressions
B)   recent behaviors
C)   leniency
D)   extreme behaviorsE) All of the above
F) A) and B)

Exam 7: Evaluating Employee Performance

Agreement in performance ratings is highest between:

Correct AnswerverifiedShow Answer

If an employee was to produce a work product of a quality level above the organization's standards, it technically would be called _______.

Correct AnswerverifiedA

Promoting employees until they reach their highest level of incompetence is called the:

Correct AnswerverifiedShow Answer

According to your text, the greatest problem with all of the employee comparison methods is that they do not provide information about _______.

Correct AnswerverifiedShow Answer

An employee's attendance can be separated into several different criteria. According to your text, which of the following is NOT a criteria used to measure attendance?

Correct AnswerverifiedShow Answer

Which of the following rating scales have been most criticized because of their susceptibility to rating errors such as halo and leniency?

Correct AnswerverifiedShow Answer

Which of the following is the most important use of performance evaluation results?

Correct AnswerverifiedShow Answer

An employee's ratings on the dimension of initiative are highly correlated with all of the other performance appraisal dimensions (e.g., cooperation, job accomplishment, job knowledge) . Which type of rating error may be occurring?

Correct AnswerverifiedShow Answer

_____ ratings have been successful in predicting future success of promoted employees but/and are _____ in organizations.

Correct AnswerverifiedShow Answer

Which performance appraisal method assumes that employee performance is normally distributed?

Correct AnswerverifiedC

With the _______ method, a predetermined percentage of employees are placed into one of five categories.

Correct AnswerverifiedShow Answer

Which of the following performance appraisal approaches focus on employees' attributes such as their dependability, assertiveness, and friendliness?

Correct AnswerverifiedShow Answer

Which of the following is true about evaluating employee performance?

Correct AnswerverifiedShow Answer

Meta-analysis results indicate that objective and subjective measures of performance:

Correct AnswerverifiedShow Answer

Quality of work is usually measured in terms of _______, which are defined as deviations froma standard.

Correct AnswerverifiedShow Answer

The ____ affects the quality of ratings provided by raters.

Correct AnswerverifiedShow Answer

If an employee is to be terminated, when is the best time to inform the employee?

Correct AnswerverifiedShow Answer

Progressive discipline is especially important if a ______ employee violates a company rule.

Correct AnswerverifiedA

Which of the following is NOT true about rater training?

Correct AnswerverifiedShow Answer

Documentation helps reduce the effects of all the following except ______.

Correct AnswerverifiedShow Answer

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A

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_ ratings have been successful in predicting future success of promoted employees but/and are _ in organizations.

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C

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A

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