Question 1

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d).
-Focuses on traditional accounting measures of performance, such as net income and cash flow
A)Financial
B)Internal processes
C)Learning and growth
D)Customer

Accepted Answer

The answer of Match the following descriptions and examples with...

Question 2

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d).
-Focuses on obtaining and retaining customers and customer base
A)Financial
B)Internal processes
C)Learning and growth
D)Customer

Accepted Answer

The answer of Match the following descriptions and examples with...

Question 3

Cody is a manager at Valvco and is creating a measure map with his supervisor. Cody can be confident in telling his boss that if customer satisfaction ratings predict sales, then customer satisfaction is the lagging indicator and sales is the leading indicator.

Accepted Answer

A) True 
 B)False  False

Question 4

Juana and Carl are reviewing their company's balanced scorecard strategic objectives when they discover a problem. Which of the following is not a correct matching of a strategic objective to its performance perspective in their company's BSC?

Accepted Answer

A)  The strategic objective in the learning and growth perspective is to reduce the number of employees who chose to leave the company for jobs elsewhere.
B)  The strategic objective in the customer perspective is to make the customer happy.
C)  The strategic objective in the financial perspective is to reduce shipping errors.
D)  The strategic objective in the internal processes perspective is to improve delivery times of products shipping to customers.E) B) and C)
F) A) and C)

Question 5

Match the following descriptions and examples with the elements of the balanced scorecard (a-d).
-Defines the purpose of an action taken within a company
A)Performance metrics
B)Strategic objectives
C)Performance targets
D)Strategic initiatives

Accepted Answer

The answer of Match the following descriptions and examples with...

Question 6

The balanced scorecard is a marginally effective strategic performance management system.

Accepted Answer

A) True 
 B)False  False

Question 7

Waterfield Company has three decentralized segments. Executive managers are looking for a way to measure the performance of each segment. Which of the following metrics might be used for this purpose?

Accepted Answer

A)  the operating cash flows for the entire company
B)  the return on investment of each segment
C)  the number of training sessions provided to employees in each segment
D)  the material quantity variance in each segmentE) A) and C)
F) A) and B)

Question 8

Which of the following statements about CSR efforts and initiatives is true?

Accepted Answer

A)  CSR efforts must be focused locally to be considered a CSR initiative.
B)  CSR efforts must be focused globally to be considered a CSR initiative.
C)  CSR efforts must be focused on employees and their working conditions to be considered a CSR initiative.
D)  CSR efforts must be focused on responsibly impacting society and/or the improvement of the social well-being within and outside the firm to be considered a CSR initiative.E) None of the above
F) A) and D)

Question 9

The budgeted income statement and balance sheet are the most important components of a company's strategy map.

Accepted Answer

A) True 
 B)False

Question 10

The tendency for managers to see what they want to see in data is known as

Accepted Answer

A)  motivated reasoning
B)  surrogation
C)  common measures bias
D)  data subrogationE) B) and C)
F) A) and B)

Question 11

Match the following descriptions and examples to these elements of the balanced scorecard (a or b).
-Shows the expected relationships among performance metrics
A)Measure maps
B)Strategy maps

Accepted Answer

The answer of Match the following descriptions and examples to...

Question 12

Corporate social responsibility focuses not only on the impact of a company's operations on society but also on improving social well-being within and outside of the firm.

Accepted Answer

A) True 
 B)False  True

Question 13

Horizon Engineering and Construction incorporates various CSR initiatives into the designs and construction projects provided for its customers. Which of the following cannot be considered a CSR initiative for the company?

Accepted Answer

A)  designing buildings that use recycled materials effectively
B)  designing buildings with high-efficiency heating systems
C)  constructing buildings with cutting-edge technology interfaces in the entry and security systems
D)  constructing buildings with renewable energy generation capabilities, such as solar panelsE) A) and D)
F) B) and C)

Question 14

The tendency for managers to behave like the performance metrics are the strategic objectives is known as

Accepted Answer

A)  metrics errors
B)  motivated reasoning
C)  surrogation
D)  common measures biasE) A) and B)
F) A) and C)

Question 15

Which of the following statements regarding CSR and sustainability reporting is false?

Accepted Answer

A)  Generally accepted accounting principles require firms to report CSR and sustainability efforts.
B)  The Global Reporting Initiative is an international organization that develops the use of sustainability reporting standards.
C)  Many corporations use a triple bottom line approach to sustainability reporting.
D)  The triple bottom line approach includes financial, social, and environmental performance components.E) A) and D)
F) B) and D)

Question 16

Which of the following statements regarding strategic objectives in the balanced scorecard is false?

Accepted Answer

A)  Strategic objectives define the purpose of an action taken within a company.
B)  Strategic objectives are the same as the overall mission statement of the company.
C)  Each strategic objective is a subcomponent of the company's mission statement.
D)  Each of the four performance perspectives in the balanced scorecard should be linked to at least one strategic objective.E) None of the above
F) A) and C)

Question 17

Ben-Hal Mining, a coal mining company, invests significant funds in land, soil, and water reclamation and conservation projects in every community impacted by its operations. This is an example of a corporate social responsibility objective requiring an extensive capital investment by Ben-Hal Mining.

Accepted Answer

A) True 
 B)False

Question 18

Provide a succinct definition of corporate social responsibility.

Accepted Answer

Corporate social responsibility is a phr...

Question 19

In general, corporate social responsibility activities and reporting efforts within the Fortune 500 group of companies have _____ since 2011.

Accepted Answer

A)  decreased
B)  remained consistent
C)  increased
D)  been ignored completelyE) C) and D)
F) None of the above

Question 20

It is important to gather as many accounting metrics as possible because they have intrinsic value and do not need a context in which to be understood.

Accepted Answer

A) True 
 B)False

Exam 28: The Balanced Scorecard and Corporate Social Responsibility

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d). -Focuses on traditional accounting measures of performance, such as net income and cash flow A)Financial B)Internal processes C)Learning and growth D)Customer

Correct Answer
verified

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d). -Focuses on obtaining and retaining customers and customer base A)Financial B)Internal processes C)Learning and growth D)Customer

Correct Answer
verified

Cody is a manager at Valvco and is creating a measure map with his supervisor. Cody can be confident in telling his boss that if customer satisfaction ratings predict sales, then customer satisfaction is the lagging indicator and sales is the leading indicator.

Correct Answer
verified
False

Juana and Carl are reviewing their company's balanced scorecard strategic objectives when they discover a problem. Which of the following is not a correct matching of a strategic objective to its performance perspective in their company's BSC?

Correct Answer
verified

Match the following descriptions and examples with the elements of the balanced scorecard (a-d). -Defines the purpose of an action taken within a company A)Performance metrics B)Strategic objectives C)Performance targets D)Strategic initiatives

Correct Answer
verified

The balanced scorecard is a marginally effective strategic performance management system.

Correct Answer
verified
False

Waterfield Company has three decentralized segments. Executive managers are looking for a way to measure the performance of each segment. Which of the following metrics might be used for this purpose?

Correct Answer
verified

Which of the following statements about CSR efforts and initiatives is true?

Correct Answer
verified

The budgeted income statement and balance sheet are the most important components of a company's strategy map.

Correct Answer
verified

The tendency for managers to see what they want to see in data is known as

Correct Answer
verified

Match the following descriptions and examples to these elements of the balanced scorecard (a or b). -Shows the expected relationships among performance metrics A)Measure maps B)Strategy maps

Correct Answer
verified

Corporate social responsibility focuses not only on the impact of a company's operations on society but also on improving social well-being within and outside of the firm.

Correct Answer
verified
True

Horizon Engineering and Construction incorporates various CSR initiatives into the designs and construction projects provided for its customers. Which of the following cannot be considered a CSR initiative for the company?

Correct Answer
verified

The tendency for managers to behave like the performance metrics are the strategic objectives is known as

Correct Answer
verified

Which of the following statements regarding CSR and sustainability reporting is false?

Correct Answer
verified

Which of the following statements regarding strategic objectives in the balanced scorecard is false?

Correct Answer
verified

Correct Answer
verified

Provide a succinct definition of corporate social responsibility.

Correct Answer
verified
Corporate social responsibility is a phr...
View Answer

In general, corporate social responsibility activities and reporting efforts within the Fortune 500 group of companies have _____ since 2011.

Correct Answer
verified

It is important to gather as many accounting metrics as possible because they have intrinsic value and do not need a context in which to be understood.

Correct Answer
verified

Exam 28: The Balanced Scorecard and Corporate Social Responsibility

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d). -Focuses on traditional accounting measures of performance, such as net income and cash flow A)Financial B)Internal processes C)Learning and growth D)Customer

Correct AnswerverifiedShow Answer

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d). -Focuses on obtaining and retaining customers and customer base A)Financial B)Internal processes C)Learning and growth D)Customer

Correct AnswerverifiedShow Answer

Cody is a manager at Valvco and is creating a measure map with his supervisor. Cody can be confident in telling his boss that if customer satisfaction ratings predict sales, then customer satisfaction is the lagging indicator and sales is the leading indicator.

Correct AnswerverifiedFalse

Juana and Carl are reviewing their company's balanced scorecard strategic objectives when they discover a problem. Which of the following is not a correct matching of a strategic objective to its performance perspective in their company's BSC?

Correct AnswerverifiedShow Answer

Match the following descriptions and examples with the elements of the balanced scorecard (a-d). -Defines the purpose of an action taken within a company A)Performance metrics B)Strategic objectives C)Performance targets D)Strategic initiatives

Correct AnswerverifiedShow Answer

The balanced scorecard is a marginally effective strategic performance management system.

Correct AnswerverifiedFalse

Waterfield Company has three decentralized segments. Executive managers are looking for a way to measure the performance of each segment. Which of the following metrics might be used for this purpose?

Correct AnswerverifiedShow Answer

Which of the following statements about CSR efforts and initiatives is true?

Correct AnswerverifiedShow Answer

The budgeted income statement and balance sheet are the most important components of a company's strategy map.

Correct AnswerverifiedShow Answer

The tendency for managers to see what they want to see in data is known as

Correct AnswerverifiedShow Answer

Match the following descriptions and examples to these elements of the balanced scorecard (a or b). -Shows the expected relationships among performance metrics A)Measure maps B)Strategy maps

Correct AnswerverifiedShow Answer

Corporate social responsibility focuses not only on the impact of a company's operations on society but also on improving social well-being within and outside of the firm.

Correct AnswerverifiedTrue

Horizon Engineering and Construction incorporates various CSR initiatives into the designs and construction projects provided for its customers. Which of the following cannot be considered a CSR initiative for the company?

Correct AnswerverifiedShow Answer

The tendency for managers to behave like the performance metrics are the strategic objectives is known as

Correct AnswerverifiedShow Answer

Which of the following statements regarding CSR and sustainability reporting is false?

Correct AnswerverifiedShow Answer

Which of the following statements regarding strategic objectives in the balanced scorecard is false?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Provide a succinct definition of corporate social responsibility.

Correct AnswerverifiedCorporate social responsibility is a phr...View AnswerShow Answer

In general, corporate social responsibility activities and reporting efforts within the Fortune 500 group of companies have _____ since 2011.

Correct AnswerverifiedShow Answer

It is important to gather as many accounting metrics as possible because they have intrinsic value and do not need a context in which to be understood.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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False

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False

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True

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Corporate social responsibility is a phr...
View Answer

Correct Answer
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Correct Answer
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