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Income used to buy luxury items such as a voyage aboard the Queen Mary 2 offered by Cunard referred to as


A) gross income.
B) disposable income.
C) surplus income.
D) wealth income.
E) discretionary income.

F) None of the above
G) B) and E)

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According to population estimates, ________ have recently surpassed baby boomers as the largest living generation, with 75 million people.


A) the gray market
B) baby busters
C) Generation X
D) the baby boomerang
E) millennials

F) A) and D)
G) C) and E)

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Projections show that the population is


A) growing rapidly in North America.
B) declining sharply in Australia.
C) decreasing in most African nations.
D) increasing in India.
E) increasing in Eastern Europe.

F) A) and E)
G) C) and E)

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All of the following federal laws are designed to protect consumers except which?


A) Consumer Product Safety Act
B) FTC Act of 1914
C) Nutritional Labeling and Education Act
D) Digital Millennium Copyright Act
E) Child Protection Act

F) A) and C)
G) A) and B)

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The Electronic Signatures in Global and National Commerce Act makes digital signatures as valid as pen-and-ink signatures. This act created a demand for software and hardware that would collect, transmit, and receive digital signatures. This example indicates how ________ forces can work together in the marketing environment.


A) technological and regulatory
B) technological and competitive
C) social and competitive
D) social and economic
E) regulatory and economic

F) B) and D)
G) A) and C)

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Competition refers to


A) identical products that perform identical functions.
B) any for-profit organization that targets the customers of other organizations.
C) alternative firms that could provide a product to satisfy a specific market's needs.
D) any product or service that vies for a portion of a customer's discretionary income.
E) the set of firms that operate in a given geographic region, regardless of product or service.

F) A) and D)
G) A) and E)

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The factors that drive competition include


A) monopolistic competition, cross-market competition, entry, and the bargaining power of buyers and suppliers.
B) cross-market competition, entry, the bargaining power of buyers and suppliers, and substitution possibilities.
C) monopolistic competition, cross-market competition, bargaining power of buyers and suppliers, existing rivalries.
D) entry, the bargaining power of buyers and suppliers, existing rivalries, and substitution possibilities.
E) cross-market competition, entry, bargaining power of buyers and suppliers, substitution possibilities.

F) None of the above
G) A) and C)

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A software manufacturer will only sell its popular line of PokΓ©mon software games to retailers who will also carry its less successful Hello Kitty software game. This is an example of


A) exclusive dealing.
B) a tying arrangement.
C) a selective promotion contract.
D) an exclusive territorial distributorship.
E) a requirement contract

F) All of the above
G) B) and E)

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Because there are few sellers, price competition among firms is avoided in which form of competition?


A) pure competition
B) cross-market competition
C) a monopoly
D) monopolistic competition
E) an oligopoly

F) A) and B)
G) None of the above

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In 2002, Geek Squad was purchased by leading retailer


A) Target.
B) Best Buy.
C) Apple.
D) Amazon.
E) GameStop.

F) C) and D)
G) C) and E)

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The Lemon Tree is a high-fashion boutique selling top-of-the-line women's clothing and accessories. The keys to its success include knowing customers' changing tastes and providing something different than other retailers. In addition, because of demanding clientele, The Lemon Tree's management is investing in the use of one-to-one marketing and artificial intelligence. The least important environmental force to The Lemon Tree at this time is likely to be


A) economic.
B) competitive.
C) technological.
D) social.
E) regulatory.

F) A) and C)
G) A) and E)

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Baby boomers can be defined as the generation born


A) between 1918 and 1945.
B) between 1946 and 1964.
C) between 1965 and 1980.
D) between 1981 and 1996.
E) between 1997 and 2010.

F) A) and E)
G) B) and C)

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Competitive pressures among existing firms depend on


A) the current economic growth rate.
B) the total number of established competitors.
C) low fixed costs.
D) the rate of industry growth.
E) the availability of raw materials and natural resources.

F) A) and B)
G) C) and D)

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Which of these laws came about as a response to the 1960s grassroots movement known as consumerism?


A) Robinson-Patman Act
B) Clayton Act
C) Digital Millennium Copyright Act
D) FTC Act
E) Consumer Product Safety Act

F) B) and D)
G) C) and E)

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Any activity that uses electronic communication in the inventory, promotion, distribution, purchase, and exchange of products and services is referred to as


A) electronic commerce.
B) internet barter.
C) intranet exchange.
D) electronic exchange.
E) extranet trade.

F) B) and C)
G) A) and B)

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The description of a population according to selected characteristics such as age, gender, ethnicity, income, and occupation is referred to as


A) consumer group profiling.
B) demographics.
C) behavioral analysis.
D) psychographics.
E) statistical analysis.

F) A) and B)
G) B) and E)

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Though definitions are inconsistent, Generation Y, and especially its younger members, are frequently associated with


A) the echo-bust.
B) baby boomers.
C) baby busters.
D) the revolution generation.
E) millennials.

F) A) and E)
G) A) and B)

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The 50 million people born between 1965 and 1980, a period also known as the baby bust, are referred to as


A) Generation X.
B) millennials.
C) Generation Y.
D) Generation Z.
E) baby boomers.

F) A) and B)
G) A) and C)

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Which of the following statements regarding the Geek Squad is most accurate?


A) Men who need help from the Geek Squad do not want women "Geeks" to help them because it makes them feel inferior.
B) The Geek Squad has exclusive rights to the home-help segment thanks to their relationship with Best Buy.
C) The Geek Squad can only assist customers who purchase Dell Computers.
D) The need for the Geek Squad was the result of many environmental factors, not simply a need for technological knowledge.
E) Although the Geek Squad brought more customers into Best Buy, the rate of product returns has only dropped a negligible amount.

F) A) and E)
G) A) and D)

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Explain the difference(s) between the Sherman Antitrust Act, the Clayton Act, and the Robinson-Patman Act, all of which were enacted to protect competition.

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The Sherman Antitrust Act (1890) was the...

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