Question 1

A characteristic of open punctuation is ___.

Accepted Answer

A)   a colon after the salutation
B)   no punctuation after the copy notation
C)   a comma after the complimentary closing
D)   a period after the enclosure notation
E)   a colon after Attention in the attention lineF) All of the above
G) A) and B)

Question 2

Jayne and Maria, two medical assistants at a large clinic, generally have lunch together. Today Maria tells Jayne about the hilarious e-mail message she received from her cousin at work this morning. What would be Jayne's best response?

Accepted Answer

A)   "Oh, send it on to me! I love funny stories."
B)   "Do you know that the office has the right to monitor your e-mail messages?"
C)   "You are going to be in so much trouble when I tell the supervisor you received a personal e-mail."
D)   "Where does your cousin work?"
E)   "Is your cousin allowed to use his work computer for personal e-mail?"F) A) and E)
G) D) and E)

Question 3

Which of the following letter styles is generally considered too informal for a medical office?

Accepted Answer

A)   Simplified letter style
B)   Professional letter style
C)   Full-block letter style
D)   Modified-block letter style with indented paragraphs
E)   Modified-block letter styleF) A) and B)
G) B) and C)

Question 4

The complimentary closing is ____.

Accepted Answer

A)   optional
B)   placed one line below the last line of the body
C)   positioned at the writer's discretion
D)   placed two lines below the last line of the body
E)   placed one line below the attention lineF) B) and E)
G) A) and E)

Exam 10: Written and Electronic Communication

Jayne and Maria, two medical assistants at a large clinic, generally have lunch together. Today Maria tells Jayne about the hilarious e-mail message she received from her cousin at work this morning. What would be Jayne's best response?

Correct Answer
verified

The complimentary closing is ____.

Correct Answer
verified

Which of the following letter styles is generally considered too informal for a medical office?

Correct Answer
verified

A characteristic of open punctuation is ___.

Correct Answer
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Exam 10: Written and Electronic Communication

Jayne and Maria, two medical assistants at a large clinic, generally have lunch together. Today Maria tells Jayne about the hilarious e-mail message she received from her cousin at work this morning. What would be Jayne's best response?

Correct AnswerverifiedShow Answer

The complimentary closing is ____.

Correct AnswerverifiedShow Answer

Which of the following letter styles is generally considered too informal for a medical office?

Correct AnswerverifiedShow Answer

A characteristic of open punctuation is ___.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified