Question 1

One-way communication is more difficult and time-consuming than two-way communication.

Accepted Answer

A) True 
 B)False

Question 2

Natalie, a manager, has to fire an employee who has consistently performed poorly. She wants the situation to be handled as sensitively as possible, without hurting the employee's feelings and self-confidence. Which of the following modes of communication would be most appropriate in this situation?

Accepted Answer

A)   text message
B)   e-mail
C)   face-to-face discussion
D)   instant message
E)   memoF) None of the above
G) A) and D)

Question 3

Select the activity that is NOT a vital source of useful observations regarding nonverbal communications.

Accepted Answer

A)   visiting people
B)   visiting plants
C)   visiting other locations
D)   noting speech cadence
E)   getting a firsthand viewF) A) and B)
G) B) and E)

Question 4

Bruce thought, "My manager is going to be disappointed and surprised that I am leaving the organization after 15 successful years. Even though our offices are 100 miles apart, we have spent a lot of time together in person, over the phone, and via electronic communications over the past few years. I will have a hard time explaining and describing my complex reasons for leaving." What do you think Bruce should do first?

Accepted Answer

A)   Phone his manager with the news.
B)   Send a personal, handwritten letter to his manager.
C)   Meet with his manager face-to-face.
D)   Send a detailed e-mail to his manager, explaining his reasons.
E)   Rely upon the office grapevine to communicate the news to his manager.F) A) and E)
G) A) and B)

Question 5

Two of Ian's subordinates approached him to resolve a work-related conflict between them. Ian decided upon a solution and framed an e-mail to inform his subordinates. However, one of the subordinates might be offended by Ian's decision. Which of the following is a reason why he should avoid using e-mail to resolve the conflict?

Accepted Answer

A)   E-mail fails to leave a permanent record of communication for later reference.
B)   E-mail encourages more people to participate and share their ideas with others.
C)   E-mail can hurt feelings, be insensitively worded, or be intentionally hurtful.
D)   E-mail can be an ineffective tool for communicating routine messages.
E)   E-mail does not allow information to be shared rapidly with large numbers of stakeholders.F) C) and D)
G) A) and D)

Question 6

To communicate effectively with someone who speaks a different language, ________ should be avoided.

Accepted Answer

A)   using active verbs
B)   pausing frequently
C)   repeating each important idea using different words
D)   using compound, long sentences
E)   using as many visual restatements as possibleF) A) and E)
G) B) and E)

Question 7

Rolando, a senior employee, has been asked to monitor the activities of some new employees and report to her if he finds them engaged in activities that are not work related. He finds them spending far too much time on social networking sites. However, instead of reporting this, he advises the new employees to refrain from using those sites in the future. Moreover, he tells Alexa that they were doing their work effectively. In this scenario, Rolando has engaged in

Accepted Answer

A)   encoding.
B)   encrypting.
C)   social loafing.
D)   bootlegging.
E)   filtering.F) B) and E)
G) B) and D)

Question 8

Discuss the important functions of horizontal communication.

Accepted Answer

Horizontal communication has several imp...

Question 9

________ is the process of receiving and interpreting information.

Accepted Answer

A)   Filtering
B)   Encryption
C)   Accommodation
D)   Perception
E)   CodingF) A) and B)
G) C) and D)

Question 10

"Janell, I'm getting lost in the back-and-forth e-mail decision-making process in which our group is participating. Perhaps you can call a face-to-face meeting of the five of us, so that we can quickly make the decision and move on," said her subordinate, Tony. "After all, e-mail is perhaps better used for

Accepted Answer

A)   making higher-quality decisions."
B)   making group decisions quickly."
C)   making group decisions that are more satisfying for members."
D)   communicating routine messages."
E)   solving complex problems."F) D) and E)
G) B) and C)

Question 11

________ communication is the flow of information from higher to lower levels in an organization's hierarchy.

Accepted Answer

A)   Horizontal
B)   Intrapersonal
C)   Downward
D)   Promotional
E)   AsynchronousF) C) and E)
G) A) and E)

Question 12

E-mail is most appropriate for

Accepted Answer

A)   resolving conflicts.
B)   communicating routine messages.
C)   exchanging confidential information.
D)   communicating subtle, nonverbal, or inflectional clues.
E)   exchanging large quantities of complex information.F) C) and E)
G) B) and C)

Question 13

The grapevine can be managed in several ways. Describe the different ways using examples.

Accepted Answer

The grapevine can be managed in several ...

Question 14

After an employee was overheard by a client in a public setting, talking about the client's confidential information, the CEO sent out a companywide e-mail reminding employees of the need for confidentiality. The e-mail was a(n)  ________ communication.

Accepted Answer

A)   one-way
B)   two-way
C)   filtered
D)   perceptive
E)   boundarylessF) A) and D)
G) C) and E)

Question 15

Yuto, a sales professional from Japan, and Aarav, a potential client from India, are having problems understanding each other's expectations while attempting to negotiate a services contract. This is most likely because

Accepted Answer

A)   they are both using active verbs in their conversation.
B)   communication breakdowns often occur when business transactions take place between people from different countries.
C)   communications between them includes clear, slow speech, with frequent enunciation of words.
D)   they are repeating important ideas using different words to explain the same concept.
E)   they are using visual restatements, such as pictures, graphs, and tables, to supplement their speech.F) B) and D)
G) A) and D)

Question 16

An advantage of using electronic media at work is that it

Accepted Answer

A)   enables routine messages to be delivered with speed.
B)   is effective for solving complex problems.
C)   enables interpretation of subtle nonverbal cues conveyed by a sender.
D)   engenders more trust among users than face-to-face communication does.
E)   safeguards sensitive or private information.F) A) and E)
G) B) and C)

Question 17

In ________, an application of Web 2.0, users subscribe to receive news, blogs, or other information they select.

Accepted Answer

A)   podcasts
B)   hosted services
C)   wikis
D)   really simple syndication
E)   mashupsF) A) and E)
G) A) and C)

Question 18

________ problems arise when the receiver doesn't listen carefully or reads too quickly and overlooks a key point.

Accepted Answer

A)   Perception
B)   Filtering
C)   Decoding
D)   Encoding
E)   CompoundF) None of the above
G) A) and E)

Question 19

Describe how to observe for effective communication.

Accepted Answer

Effective communicators are also capable...

Question 20

Select the true statement regarding perception.

Accepted Answer

A)   Perceptual processes primarily involve withholding, ignoring, or distorting information.
B)   Perception is subjective because people's self-interested motives and attitudes toward the sender and the message bias their interpretations.
C)   Communication becomes ineffective when people incorporate others' perspectives into their interpretation of issues.
D)   The human tendencies to perceive subjectively underlie much of the effective communication.
E)   As a result of perception, it can be assumed that the other person exactly means what a receiver thinks he or she means.F) B) and C)
G) A) and D)

Exam 13: Communicating

An advantage of using electronic media at work is that it

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

To communicate effectively with someone who speaks a different language, ________ should be avoided.

Correct Answer
verified

Select the true statement regarding perception.

Correct Answer
verified

________ problems arise when the receiver doesn't listen carefully or reads too quickly and overlooks a key point.

Correct Answer
verified

Natalie, a manager, has to fire an employee who has consistently performed poorly. She wants the situation to be handled as sensitively as possible, without hurting the employee's feelings and self-confidence. Which of the following modes of communication would be most appropriate in this situation?

Correct Answer
verified

After an employee was overheard by a client in a public setting, talking about the client's confidential information, the CEO sent out a companywide e-mail reminding employees of the need for confidentiality. The e-mail was a(n) ________ communication.

Correct Answer
verified

In ________, an application of Web 2.0, users subscribe to receive news, blogs, or other information they select.

Correct Answer
verified

Correct Answer
verified

Describe how to observe for effective communication.

Correct Answer
verified
Effective communicators are also capable...
View Answer

Select the activity that is NOT a vital source of useful observations regarding nonverbal communications.

Correct Answer
verified

________ communication is the flow of information from higher to lower levels in an organization's hierarchy.

Correct Answer
verified

Correct Answer
verified

Yuto, a sales professional from Japan, and Aarav, a potential client from India, are having problems understanding each other's expectations while attempting to negotiate a services contract. This is most likely because

Correct Answer
verified

Discuss the important functions of horizontal communication.

Correct Answer
verified
Horizontal communication has several imp...
View Answer

The grapevine can be managed in several ways. Describe the different ways using examples.

Correct Answer
verified
The grapevine can be managed in several ...
View Answer

E-mail is most appropriate for

Correct Answer
verified

________ is the process of receiving and interpreting information.

Correct Answer
verified

One-way communication is more difficult and time-consuming than two-way communication.

Correct Answer
verified

Exam 13: Communicating

An advantage of using electronic media at work is that it

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

To communicate effectively with someone who speaks a different language, ________ should be avoided.

Correct AnswerverifiedShow Answer

Select the true statement regarding perception.

Correct AnswerverifiedShow Answer

________ problems arise when the receiver doesn't listen carefully or reads too quickly and overlooks a key point.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

After an employee was overheard by a client in a public setting, talking about the client's confidential information, the CEO sent out a companywide e-mail reminding employees of the need for confidentiality. The e-mail was a(n) ________ communication.

Correct AnswerverifiedShow Answer

In ________, an application of Web 2.0, users subscribe to receive news, blogs, or other information they select.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Describe how to observe for effective communication.

Correct AnswerverifiedEffective communicators are also capable...View AnswerShow Answer

Select the activity that is NOT a vital source of useful observations regarding nonverbal communications.

Correct AnswerverifiedShow Answer

________ communication is the flow of information from higher to lower levels in an organization's hierarchy.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Yuto, a sales professional from Japan, and Aarav, a potential client from India, are having problems understanding each other's expectations while attempting to negotiate a services contract. This is most likely because

Correct AnswerverifiedShow Answer

Discuss the important functions of horizontal communication.

Correct AnswerverifiedHorizontal communication has several imp...View AnswerShow Answer

The grapevine can be managed in several ways. Describe the different ways using examples.

Correct AnswerverifiedThe grapevine can be managed in several ...View AnswerShow Answer

E-mail is most appropriate for

Correct AnswerverifiedShow Answer

________ is the process of receiving and interpreting information.

Correct AnswerverifiedShow Answer

One-way communication is more difficult and time-consuming than two-way communication.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Effective communicators are also capable...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Horizontal communication has several imp...
View Answer

Correct Answer
verified
The grapevine can be managed in several ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified